End User Technology Manager

About us:

At NEXTDC we are building the heart of Australia & Asia’s high-tech future. We design, build and operate world class, next generation data centres, using cutting edge, environmentally efficient infrastructure to service the specific requirements of local, international hyperscale customers.

We are expanding our presence globally, including a new data centre in PJ, meeting the current and future digital needs of Malaysia by accelerating job skills, direct investment and economic prosperity

.
At NEXTDC, we know that our success depends on the talents of our people, and we foster a culture of continued learning and development. Our culture is built on collaboration and innovation, we are passionate about what we do, and we are committed to our mission to be the leading customer-centric data centre services compan

y.
Where Cloud lives and AI thri

ves

About the

role:Our End User Technology Manager is the service owner for End User Technology (EUT) services. This involves the management of end-user devices, Microsoft 365 services, and unified communications platforms, ensuring the appropriate computing and collaboration tools are available and operational for our users. In this role you will lead ongoing operations and delivery of EUC hardware and software, endpoint security, collaboration spaces, auditoriums and ongoing maintenance of those tools and devices, in addition to providing relevant documentation and reporting to leader

ship.
Within this position, your scope will

• cover:
  Providing service ownership for end-to-end delivery and operations of End User Compute services for NEXTDC IT users, ensuring that IT services are delivered to a professional high-availability industry standard and agreed service
• levels.Managing the day-to-day service delivery of defined IT services provided by both internal and external service pr
• ovidersLeading and mentoring the team a high-performing service delivery team, supporting team members with career goals and talent deve
• lopmentProviding technical support for high-priority incidents and problems, ensuring timely resolution and minimal impact to business ope
• rationsProviding operational reporting and insights updates to technology leadership, including the management of data and reporting of the service and data flow into Ser
• viceNowSupporting Head of Technology Operations in budgeting and cost estimations; manage licensing and servic
• e costsManaging vendor relationships and contracts for performance and compliance, fostering strong and high-performance partn

erships

Your technical leadership will

• include:
  Showcasing your knowledge of software packaging, patch management, and security compliance for the end-user e
• nvironmentDemonstrating your understanding of client computing / hardware compatibili
• ty testingBeing proficient in endpoint management using Microsoft Intune, JAMF, Mobile Device Management (MDM), Neat centre, and remote desktop soluti
• ons (RDP).Having familiarity with tools like Microsoft Deployment Toolkit (MDT), Windows Imaging and Configuration Designer (ICD), and System Centre Configuration Manager (SCCM) for streamlined deployment and m
• anagement.Proficiency in Office 365 environment and Active
• DirectoryKnowledge of software packaging, patch management, and security compliance for the end-user e
• nvironmentUnderstanding of client computing / hardware compatibili

ty testing

What y

• ou’ll bring:
  10+ years of experience in network and security within an IT environment or a similar role, with at least 5 years in a managerial or c
• oaching role.Proven track record of leading a team to deliver against technical and business
• requirements.Relevant professional certifications in Microsoft (e.g. M365) and ITIL Servi
• ce ManagementExperience in managing high-availability end services to users and critical security operations, particularly within a data centre or similar IT-intensive
• environments.International business experience would be

an advantag

• e.
  
  Why NEXTDC:
  Opportunity to be a vital part of NEXTDC and the expanding D
• ata Centre worldInclusive, diverse and values-driven
• working cultureGreat opportunities to progress within our company (