Engineer, Technical Services

Job Summary
As a Service Engineer at DKSH Management Malaysia, you will play a key role in delivering technical excellence and customer satisfaction in the field of medical devices. This role involves providing comprehensive support for product installation, application training, and troubleshooting.

You will also work closely with cross-functional teams including sales, customer service, and product management, contributing to the continuous improvement of our support services. This position offers opportunities to grow technical expertise, develop customer relationship skills, and make a meaningful impact in the healthcare industry.

General Responsibilities

• Provide technical and application support for medical devices to end-users and internal teams.
• Perform product installation, commissioning, and configuration at customer sites.
• Conduct Operator Training and ensure operators are confident in operating the equipment.
• Troubleshoot and resolve technical issues, both remotely and on-site.
• Assist in product evaluations, demos, and technical presentations when required.
• Collaborate with the sales team to provide pre- and post-sales technical input.
• Maintain accurate service documentation, reports, and logs in line with company procedures.
• Ensure compliance with company policies, safety standards, and regulatory guidelines.
• Support preventive maintenance activities and service contract execution.
• Stay updated on product knowledge and industry developments through continuous learning.
  
  
  

Functional Skills And Knowledge
Technical Troubleshooting: Ability to diagnose, analyze, and resolve hardware, software, and application issues efficiently.

Product Knowledge: Solid understanding of medical device technologies, particularly diagnostics, point-of-care, or laboratory instruments.

Application Training: Able to conduct clear and effective training sessions for end-users, including hands-on demonstrations and user education.

Customer Support: Strong service mindset with the ability to communicate effectively, manage client expectations, and maintain positive relationships.

Documentation & Reporting: Proficient in maintaining service records, writing technical reports, and updating documentation in line with company SOPs.

Regulatory & Safety Compliance: Knowledge of relevant medical device regulations (e.g., MDA, ISO, GMP) and adherence to safety protocols in healthcare environments.

Team Collaboration: Works well in cross-functional teams, supporting sales, marketing, and service teams in achieving customer satisfaction.

Time & Task Management: Ability to manage multiple assignments, prioritize effectively, and meet deadlines independently.

Education

Bachelor’s Degree in Biomedical Engineering, Medical Electronics, Clinical Engineering, or a related technical field (e.g., Electrical/Electronic Engineering, Mechatronics).