Engineer, Technical Services
DKSH
Date: 3 weeks ago
City: Petaling Jaya
Contract type: Contractor
Job Summary
As a Service Engineer at DKSH Management Malaysia, you will play a key role in delivering technical excellence and customer satisfaction in the field of medical devices. This role involves providing comprehensive support for product installation, application training, and troubleshooting.
You will also work closely with cross-functional teams including sales, customer service, and product management, contributing to the continuous improvement of our support services. This position offers opportunities to grow technical expertise, develop customer relationship skills, and make a meaningful impact in the healthcare industry.
General Responsibilities
Technical Troubleshooting: Ability to diagnose, analyze, and resolve hardware, software, and application issues efficiently.
Product Knowledge: Solid understanding of medical device technologies, particularly diagnostics, point-of-care, or laboratory instruments.
Application Training: Able to conduct clear and effective training sessions for end-users, including hands-on demonstrations and user education.
Customer Support: Strong service mindset with the ability to communicate effectively, manage client expectations, and maintain positive relationships.
Documentation & Reporting: Proficient in maintaining service records, writing technical reports, and updating documentation in line with company SOPs.
Regulatory & Safety Compliance: Knowledge of relevant medical device regulations (e.g., MDA, ISO, GMP) and adherence to safety protocols in healthcare environments.
Team Collaboration: Works well in cross-functional teams, supporting sales, marketing, and service teams in achieving customer satisfaction.
Time & Task Management: Ability to manage multiple assignments, prioritize effectively, and meet deadlines independently.
Education
Bachelor’s Degree in Biomedical Engineering, Medical Electronics, Clinical Engineering, or a related technical field (e.g., Electrical/Electronic Engineering, Mechatronics).
As a Service Engineer at DKSH Management Malaysia, you will play a key role in delivering technical excellence and customer satisfaction in the field of medical devices. This role involves providing comprehensive support for product installation, application training, and troubleshooting.
You will also work closely with cross-functional teams including sales, customer service, and product management, contributing to the continuous improvement of our support services. This position offers opportunities to grow technical expertise, develop customer relationship skills, and make a meaningful impact in the healthcare industry.
General Responsibilities
- Provide technical and application support for medical devices to end-users and internal teams.
- Perform product installation, commissioning, and configuration at customer sites.
- Conduct Operator Training and ensure operators are confident in operating the equipment.
- Troubleshoot and resolve technical issues, both remotely and on-site.
- Assist in product evaluations, demos, and technical presentations when required.
- Collaborate with the sales team to provide pre- and post-sales technical input.
- Maintain accurate service documentation, reports, and logs in line with company procedures.
- Ensure compliance with company policies, safety standards, and regulatory guidelines.
- Support preventive maintenance activities and service contract execution.
- Stay updated on product knowledge and industry developments through continuous learning.
Technical Troubleshooting: Ability to diagnose, analyze, and resolve hardware, software, and application issues efficiently.
Product Knowledge: Solid understanding of medical device technologies, particularly diagnostics, point-of-care, or laboratory instruments.
Application Training: Able to conduct clear and effective training sessions for end-users, including hands-on demonstrations and user education.
Customer Support: Strong service mindset with the ability to communicate effectively, manage client expectations, and maintain positive relationships.
Documentation & Reporting: Proficient in maintaining service records, writing technical reports, and updating documentation in line with company SOPs.
Regulatory & Safety Compliance: Knowledge of relevant medical device regulations (e.g., MDA, ISO, GMP) and adherence to safety protocols in healthcare environments.
Team Collaboration: Works well in cross-functional teams, supporting sales, marketing, and service teams in achieving customer satisfaction.
Time & Task Management: Ability to manage multiple assignments, prioritize effectively, and meet deadlines independently.
Education
Bachelor’s Degree in Biomedical Engineering, Medical Electronics, Clinical Engineering, or a related technical field (e.g., Electrical/Electronic Engineering, Mechatronics).
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Senior Nutritional Sales Executive (Kelantan)
Abbott,
Petaling Jaya
4 hours ago
At Abbott, we’re all about helping you live the best life you can through good health and nutrition. We keep your heart healthy, nourish your body at every stage of life, help you feel and move better, and bring you information and medicines to manage your health. Every day and around the world, millions of people benefit from Abbott’s life-changing...
Customer Service Representative
allnex,
Petaling Jaya
7 hours ago
Why are we proud of what we do at allnex? We create coatings, products which help protect the world for all nex>t generations – and that’s exactly what you can do joining us!Imagine how fast your smartphone would become scratched-up, ugly and unusable without a coating. Or an e-bike, the cabin of a train, a beautiful wooden floor, and countless...
Telesales Marketing Executive
BJAK,
Petaling Jaya
1 day ago
Drive Sales. Make an Impact.At Bjak, we’re building one of the fastest-growing platforms in the region. We’re looking for a driven Telesales Marketing Executive to connect with customers, pitch our products, and close sales over the phone. With a competitive basic salary plus commission package, this is the perfect role for someone who’s persuasive, energetic, and hungry to achieve results.You’ll...
