Enterprise Master Data Management Operations Specialist

Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.

The Position

A Healthier Future. It’s What Drives Us to Innovate.

At Roche, our purpose is simple but profound: to continuously advance science and ensure everyone has access to the healthcare they need, today and for generations to come. We’re creating a world where we all have more time with the people we love—and that’s what makes us Roche.

This role is part of the Master Data Management (MDM) division, where we are dedicated to providing world-class operational support and driving seamless collaboration across departments to ensure efficiency and innovation. At Roche, we don’t just maintain data—we transform it into actionable insights that enable impactful decisions, supporting business needs and customer satisfaction worldwide.

The Opportunity:

As an MDM Associate, you will play a crucial role in ensuring our technological architecture meets user requirements while maintaining day-to-day operations in line with established service levels and SOPs. Your work will be pivotal in ensuring smooth data flow across our global business processes, enabling Roche to stay at the forefront of healthcare innovation.

Service Delivery:

In this role, you’ll be responsible for performing a variety ofcruciall tasks, including but not limited to:

• Conducting system analysis, issue resolution, and inquiry handling
• Ensuring process compliance across all relevant activities
• Handling incoming incidents, supporting Roche affiliates
• Utilizing our ticketing system for managing incoming requests and issues
• Working within agreed SLA thresholds for incident resolution and requests
• Acting as the first point of contact for business users in the maintenance of Supplier, Customer, Employee, and Intercompany Master Data
  
  

Documentation Handling and Reporting:

• Maintaining process documentation, training materials, and an extensive knowledge base
• Ensuring all documentation remains up to date, clear, and accessible for continuous learning and operational efficiency
  
  

Cross-Functional Collaboration:

• Proactively seeking opportunities to enhance collaboration between teams and functions across various regions and departments
• Training & Advisory:
• Developing learning paths and materials for training sessions
• Contributing to cross-departmental initiatives
• Coordinating with support teams for process and system changes
• Offering cross-department training to help upskill other teams within Roche
• Service Transition, Project Management, and Process Improvement:
• Handling projects and supporting global initiatives from initiation to execution
• Assisting with deployment support, including data collection, training, and testing
• Engaging in technology projects, including functional analysis and testing within systems like HP ALM and Scripting Regression Testing
• Finding opportunities for process improvement and driving implementation plans
• Coordinating and prioritizing multiple cases and mini-projects simultaneously
  

Leadership, People, and Culture:

• Stakeholder Management:
• Ensuring regular communication with the Finance & Procurement community
• Acting as a key escalation point for IT-related issues
• Building strong relationships with internal stakeholders to understand their business needs
• Delivering exceptional service support to the business and external parties
• Partnering with a variety of business and technical teams to enhance service delivery
• Understanding customer objectives and working to gather and deliver on their requirements effectively
• Acting as a conduit between business and technical support teams, ensuring alignment across the organization
• Collaborating across teams to develop an environment of trust and innovation
• Participating actively in workshops, meetings, and team-building events
  
  

Employees are expected to adhere to Roche’s Safety, Security, Health, and Environmental Protection (SHE) Guidelines and applicable laws, ensuring that mandatory training courses are completed and procedures followed.

Who You Are:

You are a highly effective communicator and team player who thrives in a multicultural environment and exhibits strong service orientation.

• Fluent communication skills in English (both written and spoken)
• Strong customer focus with excellent partner management abilities
• Experience with SAP (FI, MM, CO, SD)
• Capable of working independently or within a team, handling tasks effectively
• Detail-oriented, innovative, and driven to improve processes
• Proven multitasking and prioritization skills
• Analytical thinking with a focus on continuous improvement
• Master Data Management experience (0-1 year)
• Previous project experience (desirable)
• Familiarity with SAP technical knowledge (MM, AA, SD modules) is a plus
• MD basics knowledge (desirable)
  
  

Further Requirements:

• Experience in Shared Services or Customer Service Centre in a support function is a plus
• Bachelor’s degree in relevant fields such as Finance, Accounting, Information Systems, Data Science, Supply Chain Management, or Operations Management
  
  

Why Roche?

By joining Roche, you’ll be part of a global community dedicated to creating significant change in the world. We offer you an environment where you can grow, innovate, and contribute to a healthier future. Ready to make a difference? We look forward to your application!

Who we are

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

The Roche Services & Solutions as well as People Support Solutions organisations located in Kuala Lumpur provide end-to-end business solutions for Finance, Procurement, IT, Communications, People & Culture (Human Resources) and beyond to our Roche colleagues across the APAC region. Today Roche employs altogether around 1100 employees in Malaysia.

Roche is an Equal Opportunity Employer.