Enterprise Service Engineer
Ericsson
Date: 3 weeks ago
City: Subang Jaya
Contract type: Full time
Grow with us
About this opportunity:
We at Ericsson are excited to present this opportunity for an Enterprise Service Engineer. This role is critical to our operations, filled with responsibilities that aim to ensure our customers continuously enjoy services performing at utmost efficiency.
What you will do:
About this opportunity:
We at Ericsson are excited to present this opportunity for an Enterprise Service Engineer. This role is critical to our operations, filled with responsibilities that aim to ensure our customers continuously enjoy services performing at utmost efficiency.
What you will do:
- Service Delivery Management: Ensure seamless day-to-day delivery of business services across the enterprise, meeting or exceeding operational targets and SLAs.
- Operational Performance Monitoring: Track key performance indicators (KPIs) and metrics to assess service health, productivity, and quality.
- Incident and Problem Management: Oversee the resolution of operational incidents and problems, minimizing service disruption and root cause analysis.
- Process Optimization: Identify operational bottlenecks and inefficiencies; lead continuous improvement initiatives to enhance service workflows.
- Resource Coordination: Manage and allocate operational resources effectively to meet service demands and project requirements.
- Risk and Compliance: Monitor operational risks and compliance with internal policies and regulatory standards; implement controls to mitigate risks.
- Cross-Functional Collaboration: Work closely with IT, business units, and vendors to coordinate operational activities and support business priorities.
- Reporting and Communication: Provide regular operational status reports and service performance updates to senior management and stakeholders.
- Change Management Support: Facilitate smooth implementation of operational changes, ensuring minimal impact on service continuity.
- Certifications: Any Certification related to Telecom shall be an added advantage.
- Technical and/or functional skills: GSM & CDMA Knowledge, Telecom Service Network, Service Application characteristics, Implementation & integration of processes. People Management, Interpersonal skills, Customer Relationship Management
- Leadership skills: People Management, Leader attributes
- Negotiation and argumentation skills
- Capable of formulating strategies and concepts.
- Language skills: Proficiency in Written & Spoken English & Malay
- Values and behaviors: Ericsson Core Values, Honesty, Integrity, Positive Attitude, Ability to handle pressure & work in a tough environment.
- Experience in process improvement methodologies (Lean, Six Sigma preferred).
- Excellent problem-solving and analytical skills.
- Ability to lead operational teams and coordinate multiple stakeholders.
- Strong communication and reporting skills.
- Familiarity with operational tools and dashboards
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