ERP Application Support cum IT Coordinator

Founded in 1984 in Singapore, Fitson specializes in producing high quality baby and mother care products for well-established international baby brands. Fitson provides a full scope of services which encompasses the initial stages of design conceptualisation, tool design & fabrication, product innovation, manufacturing to complete packaging and delivery.

What do you need do in this role:

1. ERP Support:

• Provide basic technical support to ERP system users.
• Troubleshoot and resolve simple ERP issues; escalate complex issues to the ERP vendor as necessary.
• Act as a liaison between internal users and the ERP vendor for issue resolution and system updates.
• Assist in generating reports and maintaining ERP-related documentation

2. IT Coordination:

• Coordinate with outsourced IT vendors for hardware, software, and network issues.
• Monitor IT system performance and report any issues to the relevant vendor.
• Track IT incidents and resolutions to ensure follow-up and closure.

3. User Support:

• Provide basic guidance to users on ERP functionalities and IT processes.
• Assist in training sessions for new ERP features or updates.
• Basic/intermediate understanding business practices and procedures in order to assist Senior ERP specialist in designing developing and maintaining automated workflow processes.
• To assist Senior ERP specialist analysing and troubleshooting ERP system issues reported by end users.
  

4. General Monitoring:

• Ensure outsourced IT vendors meet agreed terms.
• Keep records of IT equipment and inventory.
  

5. Other Duties:

• Perform tasks assigned by superiors that support the organization's ERP and IT needs.
  

What do you need to have to be successful in this role:

• Basic understanding of ERP systems (Microsoft Dynamics NAV) and business processes.
• Proficient with Microsoft Word, Excel and PowerPoint.
• Familiarity with IT basics, such as networks, hardware, and user account management.
• Strong communication and problem-solving skills
• Education qualifications: Minimum Diploma or equivalent professional qualification.
• Work experience: At least 1–2 years of working experience in ERP or IT support roles, preferably in similar industry
• Willingness to work in Senai Ipark.
• Language skills: Good written & verbal communication in English, Mandarin and Malays.

What are the benefits waiting for you:

• Attractive remuneration and package will commensurate with experience and qualification
• Fair work-life balance 5 working days with positive working environment
• Opportunities for growth and advancement awaits the successful candidate.

Are you ready to make that career shift & grow a great portfolio with us? Click the ‘Apply Now’ button and we will get in touch with you soon.