Event Coordinator & Customer Service | Event Management | Petaling Jaya

Job Overview

We are looking for a detail-oriented and proactive Event Registration & Customer Service Executive to join our dynamic events team. In this role, you will be responsible for ensuring a smooth registration process, managing customer communications, and supporting event operations from pre-event setup to post-event reporting. You’ll coordinate closely with internal teams to handle data, logistics, and attendee experience. If you thrive in a fast-paced environment and enjoy working behind the scenes to create seamless events, we’d love to hear from you.

Job Responsibilities

Pre-Event Preparation

• Coordinate event registration setup, including confirming event details and creating internal tracking codes.
• Assist in setting up sales and registration pages, ensuring proper visuals, mobile responsiveness, and payment flow.
• Organize customer automation flow including confirmation emails, attendee lists, and ticket distribution.
• Prepare and maintain sales tracking documents and ensure all customer data is recorded accurately.
• Collaborate with internal teams to ensure integration of systems and test run all customer touchpoints.
  
  

Customer Confirmation & Communication

• Draft and send confirmation messages across email, messaging platforms, and phone calls.
• Prepare scripts, brief the confirmation team, and monitor consistency of outreach.
• Track customer confirmations and compile real-time attendance reports.
  
  

Event Logistics Support

• Oversee preparation of name tags, lanyards, wristbands, and registration materials.
• Coordinate with design and printing teams to produce necessary event collateral.
• Manage registration counters on-site, brief crew, and assign manpower for smooth attendee check-in.
• Provide on-ground customer support and resolve attendee queries promptly.
  
  

During Event Operations

• Support on-site sales tracking and entry of sales data in real-time.
• Monitor attendee flow and provide timely reminders and highlight messages.
• Assist sales team with tracking purchases and compiling accurate reports.
  
  

Post-Event Duties

• Compile and analyze attendance and sales data.
• Prepare final reports and categorize leads for follow-up marketing and sales communication.
• Coordinate post-event messages and thank-you emails to different attendee segments.
• Ensure accurate and timely updates of purchaser records in internal systems.
  
  

Job Requirements

• Minimum 1–2 years of experience in event coordination, customer service, or administrative support.
• Strong organizational and time management skills with the ability to manage multiple tasks and deadlines.
• Excellent verbal and written communication skills in English.
• Comfortable working with data entry, spreadsheets, and CRM tools.
• Detail-oriented with a high level of accuracy in handling customer and sales data.
• Able to work independently and collaboratively in a fast-paced, team-oriented environment.
• Willingness to work on-site during events, including early mornings, weekends, or extended hours as needed (with compensation).
• Problem-solving mindset with a customer-first attitude.
• Experience in handling event registration logistics, including name tags, ticketing, and attendee check-in, is an advantage.
• Familiarity with digital communication tools and basic automation processes is a plus.
  
  

Remuneration

MYR 3,000 - MYR 5,000

Consultant In-charge

Kah Wai | [email protected] | 012 233 3162