Event Registration & Customer Relationship Management | Petaling Jaya

About Our Client

A global leader in personal and professional development, best known for organizing large-scale seminars, workshops, and conferences featuring world-renowned speakers such as Tony Robbins, Robert Kiyosaki, and Gary Vaynerchuk. Founded in 1992, with its headquarters in Singapore, the company has empowered millions across more than 30 countries through live and virtual events focused on entrepreneurship, leadership, wealth creation, and personal growth.

Job Descriptions

• Coordinate event registration setup, including confirming event details and creating internal tracking codes.
• Assist in setting up sales and registration pages, ensuring proper visuals, mobile responsiveness, and payment flow.
• Organize customer automation flow including confirmation emails, attendee lists, and ticket distribution.
• Prepare and maintain sales tracking documents and ensure all customer data is recorded accurately.
• Collaborate with internal teams to ensure integration of systems and test run all customer touchpoints.
• Draft and send confirmation messages across email, messaging platforms, and phone calls.
• Prepare scripts, brief the confirmation team, and monitor consistency of outreach.
• Track customer confirmations and compile real-time attendance reports.
• Oversee preparation of name tags, lanyards, wristbands, and registration materials.
• Coordinate with design and printing teams to produce necessary event collateral.
• Manage registration counters on-site, brief crew, and assign manpower for smooth attendee check-in.
• Provide on-ground customer support and resolve attendee queries promptly.
• Support on-site sales tracking and entry of sales data in real-time.
• Monitor attendee flow and provide timely reminders and highlight messages.
• Assist sales team with tracking purchases and compiling accurate reports.
• Compile and analyze attendance and sales data.
• Prepare final reports and categorize leads for follow-up marketing and sales communication.
• Coordinate post-event messages and thank-you emails to different attendee segments.
• Ensure accurate and timely updates of purchaser records in internal systems.
  
  

Qualifications

• Minimum 1–2 years of experience in event operations, customer service, or administrative support.
• Strong organizational and time management skills with the ability to manage multiple tasks and deadlines.
• Excellent verbal and written communication skills in English.
• Comfortable working with data entry, spreadsheets, and CRM tools.
• Detail-oriented with a high level of accuracy in handling customer and sales data.
• Able to work independently and collaboratively in a fast-paced, team-oriented environment.
• Willingness to work on-site during events, including early mornings, weekends, or extended hours as needed.
• Problem-solving mindset with a customer-first attitude.
• Experience in handling event registration logistics, including name tags, ticketing, and attendee check-in, is an advantage.
• Familiarity with digital communication tools and basic automation processes is a plus.
  
  

Remuneration

MYR 2,500 - MYR 4,500

Consultant In-charge

Kah Wai | 012 233 3162 | [email protected]