Executive, Business Operations

DKSH Scientific Solutions


Date: 16 hours ago
City: Petaling Jaya
Contract type: Full time
Title: Executive, Business Operations

Location:

Petaling Jaya, MY, MY

Global Business Unit: HEC

Job Function: Client and Customer Services

Requisition Number: 182688

Description

Job Summary

  • Responsible to ensure smooth running of operations for client accounts assigned and to drive client satisfaction.

General Responsibilities

  • Ensure that quality objectives and KPIs of the department are achieved.
  • Responsible for the smooth running of daily operations and fulfillment of client requirements/expectations agreed upon for clients assigned to self and team.
  • Liaise with Marketing/Trade Marketing/Client teams on co-packing activities, raise subcon PO timely and monitor/manage POS Material inventory store in the warehouse to avoid insufficient POS material for co-packing jobs.
  • Work closely with Marketing/Trade Marketing/Client teams on monthly Branch Transfer and raise STO PO timely.
  • Coordinate with Marketing/Trade Marketing teams and raise documents for the update/creation of material master, pricing/bonus, product hierarchy and Master Labelling List.
  • Build and maintain good business relationship with internal teams and assigned client teams.
  • Act as a point of contact for assigned clients for matters related to daily operations.
  • Act as client facing for assigned agencies in portfolio and ensure daily operations and client’s expectation are fulfilled effectively.
  • Gather and report client operational results in comparison to KPIs set in service level agreements and share in monthly S&OP meeting conducted with clients.
  • Undertake additional responsibilities and duties as assigned by superior from time to time.

Functional Skills And Knowledge

  • Demonstrate sound knowledge and understanding of the industry/market/competitors/customers
  • Demonstrate basic customer management skills
  • Demonstrate advanced research and analytical skills
  • Demonstrate proficiencies in office productivity tools (e.g. Pivot Table, Excel, Word and PowerPoint)
  • Demonstrate fluency in local language and ideally in English, both written and spoken

Education

  • Minimum Bachelors Degree in Business Administration.
  • Minimum 1-2 years relevant work experience.

Requisition Number: 182688

Job Function: Client and Customer Services

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