Executive - Contract Logistics/SCM, Customer Service

DB Schenker


Date: 4 days ago
City: Bukit Mertajam
Contract type: Full time
At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 68,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.

  • Check the status of material requirements from customers and arrange shipment pick-up from hub to customer
  • Prepare and generate daily and weekly inventory reports for customers
  • Ensure daily receiving system updates within the goal set (KPI) by the customer
  • Ensure daily delivery performance within the goal set (KPI) by the customer
  • Counter-check the receiving/outgoing documents information against the physical receipt by operations
  • Notify customers or suppliers of shipment discrepancies (e.g., damage, physical short incoming, P/O number discrepancy, late delivery, etc.) via email and follow up by phone
  • Attend to customers’ or suppliers’ shipment inquiries and coordinate with relevant parties when necessary
  • Coordinate with customers on urgent/exception pulls and work with the operations team to deliver goods timely
  • Ensure daily/weekly data collection to update KPI and send the KPI to customers and internal SCHENKER Management on a weekly and monthly basis
  • Attend any required weekly/monthly meetings with customers/related parties
  • Respond to customer or related parties' emails promptly
  • Minimum of 1+ year of supervisory experience in Customer Service, preferably in the Logistics industry
  • Basic Degree holder
  • Degree in Logistics or Supply Chain is an advantage
  • Certification in Basic Supervision
  • Able to speak and write in English
  • Able to speak and write in Mandarin for CS dealing with customers in Mandarin-speaking countries
  • Computer literate
  • Must be open to working in the warehouse occasionally

Benefits:

  • We’re strong believers in continual training and development for our people. After all, your success is our success.
  • DB Schenker Malaysia provides a Total Rewards Package comprised of competitive wages, comprehensive benefits and reward systems.
  • Our vacation and leave policies reflect our belief in proper work-life balance.
  • See the world with DB Schenker! If you’re searching for an international challenge, we offer plenty of opportunities.
  • We provide comprehensive insurance package including Group Hospitalisation & Surgery (GHS), Group Personal Accident (GPA) & Group Term Life (GTL).

To be considered for this position you must have valid rights to work and live in Malaysia

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