Executive Customer Account Management (FMCG)

DKSH


Date: 2 weeks ago
City: Petaling Jaya
Contract type: Full time
Job Summary
Conduct analysis on business performance data in order to enhance competitiveness of activities and promotional planning for assigned customers

General Responsibilities
  • Support superior in managing day-to-day operating expenditures against operating budgets to ensure efficient usage of resources
  • Provide inputs to customers' business plans based on “post analysis” which could include integrating Nielsen data, business intelligence data and point of sale information
  • Report and communicate key performance indicator achievements on projected sales and profitability targets by customers
  • Collect and analyze customer business performance data (e.g. shipment sales, public agency data and point of sale) and make recommendations to utilize the business opportunities
  • Research and report on market/competitor/customer data and other relevant data to provide insights and support for negotiation processes
  • Stay connected to the source of data providers. Ensure data collection cycles for analysis occur within the timelines provided
  • Evaluate promotional plans (pre- and post-) with supporting qualitative commentary and their impact on customer and brand strategies
  • Generate daily reports covering in-store and distribution center inventory, price compensation, promotional items, etc.
  • Analyze the business processes and performance data (e.g. customer feedback, external surveys, distribution center data, etc.) Recommend improvement opportunities to close any gaps
  • Develop effective relationships with external stakeholders (e.g. data providers and contacts) throughout the customers' organizations in order to gather relevant data for analysis
  • Work closely with the cross-functional teams (e.g. Trade Marketing, Retail and Supply Chain Management) to ensure efficient and effective execution


Functional Skills And Knowledge
  • Demonstrate sound knowledge and understanding of FMCG industry/market/competitors/customers.
  • Must have mininum 3 years of Key Account Management in FMCG industry. Added advantage if demonstrate CVS sales experience on FMCG products.
  • Demonstrate advanced research and analytical skills
  • Demonstrate general understanding in all aspects of supplier and customer relationship management including supply chain, field marketing and branding
  • Demonstrate strong coordination and organization skills in collecting business-related data
  • Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint)
  • Demonstrate fluency in local language and ideally in English, both written and spoken. Able to communicate in Chinese will be an added advantage, as will need to liaise with Chinese speaking customers.


Education

Diploma/certificate in Sales/Marketing or related fields

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