Executive, Customer Service

DHL Global Forwarding


Date: 5 hours ago
City: Johor Bahru
Contract type: Full time
Job Responsibilities:


  • Responsible to achieving customer target/KPI and expectations.
  • Ensuring highest degree of good service given to customers
  • Support and resolve customers escalations in timely manner.
  • Review current vendor contract & performance - Hauliers, Truckers, warehouse operator.
  • VMI Monthly Submission
  • Monitor & manage vendor cost and performance consistently
  • Request plastic seal from security
  • Meeting with SG/MY ITR requirements /expectation
  • ACR Update monitoring / as per request for billing purpose
  • Monitoring KPI (Timestamp) - DCF & PCF
  • Understand & review trucking mapping process in CW1
  • Provide cost for ad hoc arrangement / additional lane
  • Running RFQ with procurement
  • Managing transport query & escalations
  • Ensure that any other work related duties given is completed within the specified timeline.
  • Ensure compliance to customers and others relevant authorities and operating instructions.
  • Ensure two way communication with management level.
  • Manage, monitor and ensure proper filing for the job completed.


We are expecting the incumbent to meet these requirements:


  • At least Diploma in any field.
  • With 2-3 years’ experience in freight forwarding industry especially in road freight.
  • Excellent time management skills and the ability to prioritize work.
  • Additional skillsets required: detailed oriented, problem-solving skills, and excellent communication skills (both written and verbal).
  • Able to work in a fast pace and challenging environment.
  • Proficiency in Microsoft Office (Word, Excel & PowerPoint)
  • This position is located in Medini Iskandar, Johor.


We apologize if you are not contacted. Only shortlisted candidates will be contacted to proceed with pre-screening. Thank you for choosing DHL Global Forwarding as your Employer of Choice.

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