Executive, Customer Service
DHL Global Forwarding
Date: 5 hours ago
City: Johor Bahru
Contract type: Full time

Job Responsibilities:
- Responsible to achieving customer target/KPI and expectations.
- Ensuring highest degree of good service given to customers
- Support and resolve customers escalations in timely manner.
- Review current vendor contract & performance - Hauliers, Truckers, warehouse operator.
- VMI Monthly Submission
- Monitor & manage vendor cost and performance consistently
- Request plastic seal from security
- Meeting with SG/MY ITR requirements /expectation
- ACR Update monitoring / as per request for billing purpose
- Monitoring KPI (Timestamp) - DCF & PCF
- Understand & review trucking mapping process in CW1
- Provide cost for ad hoc arrangement / additional lane
- Running RFQ with procurement
- Managing transport query & escalations
- Ensure that any other work related duties given is completed within the specified timeline.
- Ensure compliance to customers and others relevant authorities and operating instructions.
- Ensure two way communication with management level.
- Manage, monitor and ensure proper filing for the job completed.
- At least Diploma in any field.
- With 2-3 years’ experience in freight forwarding industry especially in road freight.
- Excellent time management skills and the ability to prioritize work.
- Additional skillsets required: detailed oriented, problem-solving skills, and excellent communication skills (both written and verbal).
- Able to work in a fast pace and challenging environment.
- Proficiency in Microsoft Office (Word, Excel & PowerPoint)
- This position is located in Medini Iskandar, Johor.
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