Executive, Domestic
DHL Global Forwarding
Date: 6 hours ago
City: Johor Bahru
Contract type: Full time

Job Responsibilities:
- Execute shipments and follow through in timely manner
- Process shipments as per respective SOP.
- Responsible to achieving customer target/KPI and expectations.
- Ensuring highest degree of good service given to customers.
- Support and tackle customers escalations in timely manner.
- Manage on time performance and the whole supply chain for all customers.
- Review loss making/low margin customers, escalate to respective stakeholders /network for actions to recover /improve the margin.
- Prepare and submit reports to customers as per SOP in timely manner
- Attend and response all related issues
- Ensure that prompt feedback regarding any work related problems/issues encountered.
- Ensure that any other work related duties given is completed within the specified timeline.
- Ensure compliance to customers and others relevant authorities and operating instructions.
- Ensure two way communication with management level.
- Manage, monitor and ensure proper filing for the job completed.
- At least Diploma in any field.
- With 2-3 years’ experience in freight forwarding industry especially in road freight.
- Excellent time management skills and the ability to prioritize work.
- Additional skillsets required: detailed oriented, problem-solving skills, and excellent communication skills (both written and verbal).
- Able to work in a fast pace and challenging environment.
- Proficiency in Microsoft Office (Word, Excel & PowerPoint)
- This position is located in Medini Iskandar, Johor.
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