Executive - Payments, Partnerships, Fintech Ecosystems (Terminal Vendor & Management)
Hong Leong Bank
Date: 2 days ago
City: Kuala Lumpur
Contract type: Full time
If you are looking to excel and make a difference, take a closer look at us…
Overview:
This position is responsible for supporting the day-to-day operational functions within the Terminal & Vendor Management unit. The role involves managing the entire lifecycle of point-of-sale (POS) terminal deployment and retrieval, ensuring all vendor activities meet the bank's Service Level Agreements (SLAs), and maintaining accurate reporting for the Merchant business
Responsibilities:
Terminal Operations & Logistics
Vendor Management & Performance
Compliance & Support
Skills & Experience We Are Looking For:
HLB Careers link: https://hlb.wd3.myworkdayjobs.com/HLBCareers/
We appreciate your application and will be in touch with shortlisted candidates regarding next steps About Hong Leong Bank We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China. We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation. Realise your full potential at Hong Leong Bank by applying now.
This position is responsible for supporting the day-to-day operational functions within the Terminal & Vendor Management unit. The role involves managing the entire lifecycle of point-of-sale (POS) terminal deployment and retrieval, ensuring all vendor activities meet the bank's Service Level Agreements (SLAs), and maintaining accurate reporting for the Merchant business
Responsibilities:
Terminal Operations & Logistics
- Handle and prepare all deployment, retrieval, reprogramming, and tag on requests that need to be sent to terminal vendors on a daily basis
- Follow up with terminal vendors once deployment and retrieval requests have been attended by ensuring the Job Sheet is sent over to the bank
- Compile a list of completed deployments and prepare for the installation date capturing in the Card system
- Update the terminal deployment and retrieval master file with retrieval and deployment dates for reporting to the Merchant business and contact center
Vendor Management & Performance
- Follow up with terminal vendors on those unable to install terminal (UTI) and unable to retrieve terminals (UTR), working closely with the merchant business team for the necessary action
- Prepare and review the terminal deployment and fault call performance report from vendors
- Monitor vendor service performance to ensure vendors are meeting the bank’s service level when it comes to deployment and fault call handlings
- Work closely with the terminal vendor on the Monthly closing report and ensure timely submission to the merchant business team with accurate information
- Ensure vendors provide a daily update on their terminal inventory and work closely with the merchant business team on terminal purchase
Compliance & Support
- Support the Section Head for the Standard Operating Procedure (SOP) review and ensure alignment with the current practice
- Comply with bank policy & regulation, Bank Negara Malaysia (BNM) guidelines, and Card scheme rules as necessary
- Escalate production issue, system issue, and backlogs when encountered
- Support cross-function within the team in Card Operation (Malaysia/Singapore) and attend ad hoc request as and when assigned by the Management
Skills & Experience We Are Looking For:
- Education: Candidate with at least a Diploma, Advanced/Higher/Graduate Diploma, or Bachelor's Degree in Finance, Accountancy, Banking, Business Administration, or equivalent
- Experience: Minimum three (3) years of working experience in the financial industry with specific experience in Merchant business process
-
Core Competencies:
- Good written and oral communication skills in English and ability to interact effectively with people at different levels
- PC literate with knowledge in Microsoft Office Appliances
- Strong analytical skill, good working attitude, and able to work under pressure
- Ability to identify areas where processes can be simplified and automated to achieve team efficiency and productivity
HLB Careers link: https://hlb.wd3.myworkdayjobs.com/HLBCareers/
We appreciate your application and will be in touch with shortlisted candidates regarding next steps About Hong Leong Bank We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China. We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation. Realise your full potential at Hong Leong Bank by applying now.
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