Executive, Quality Assurance & Operation
Singtel
Date: 3 weeks ago
City: Malacca
Contract type: Full time
Be a part of something BIG!
The Quality Assurance & Operations Executive required to support testing activities under Digital Operations streams.This function focus on manual test execution and incident/ order flow validation, driving a scalable and efficient delivery model.
Make an Impact by
The Quality Assurance & Operations Executive required to support testing activities under Digital Operations streams.This function focus on manual test execution and incident/ order flow validation, driving a scalable and efficient delivery model.
Make an Impact by
- Execute manual test cases across customer journeys (login, payment, subscription, billing, CRM updates)
- Support regression testing for BAU deployments and hotfix releases
- Monitor and validate operational flows (e.g., order stuck cases, fulfilment, payment completion)
- Perform sanity checks and assist in root cause analysis
- Log and track defects using tools such as JIRA or ALM
- Conduct retesting and confirm defect resolution post-fix
- Create and maintain test accounts, billing setups, and fulfilment simulations
- Coordinate test data readiness with backend teams
- Provide daily updates on test execution and incident monitoring
- Recommend enhancements to improve testing efficiency and accuracy
- Remain flexible to adapt responsibilities as required by project and business priorities
- Graduate in Diploma or Degree in Information Technology / Computer Science
- Minimum 2 years of experience in software testing or telecommunications products testing
- Familiar with test lifecycle processes and structured QA methodologies
- Basic understanding in automation testing or scripting is required
- Experience in defect management tools for e.d. JIRA or ALM
- Strong written and verbal communication skills for collaboration
- Ability to manage time effectively and handle multiple prioritie
- Off-hours support may be required for critical deployments or urgent incidents.
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