Executive,Customer Service / Telemarketers
Carsome - Penang (Perai) Inspection Centre
Date: 2 hours ago
City: Petaling Jaya
Salary:
MYR 2,700
-
MYR 3,000
per month
Contract type: Full time
Job Responsibility
Your Day-to-Day
Perform Outbound Calls based on leads assigned by Team Leads via CARSOMEâs CRM system & also handle leads via CARSOMEWhatsApp platform
Attend customer inquiries by providing accurate information regarding CARSOMEâs used car business, product & service offerings.
Support customers in account registration,test drive appointments and also car booking
Proactively persuade customers to reschedule appointments that have been cancelled
Proactively inform customers of ongoing deals and promotion.
Deliver a high level of customer satisfaction
Uphold high standards of prudence and discretion in processing and maintaining customer interaction records and account details using Carsome Telesales tools provided.
Attend to the customersâ enquiries by providing the correct information regarding Carsomeâs used car business product and service offerings.
To sell Carsomeâs services to the customers & convince the customers to secure the sale accordingly.
Remind and confirm customersâ appointment(s).
Proactively persuade customers to reconsider appointment cancellations.
Proactively inform customer of ongoing deals and promotions.
Deliver high levels of customer satisfaction and positive customer experience.
Correctly identifying, assessing, and resolving customersâ true needs by clarifying the problems/issues; determining the root causes; and then solving the problems according to the different situations.
Always insisting on providing the most accurate and valid information to the customers by using relevant Carsome methods and/or tools provided.
Uphold high standards of prudence and discretion in processing and maintaining customer interaction records and account details, and carefully logging customer information where applicable using Carsome tools provided.
To maintain a consistent daily productivity (appointments & calls) performance.
To deliver a sustainable monthly overall sales performance â Inspections Target & Sales Target.
Responsible to follow up on your pending leads (no answer, call back, follow up, no show, cancelled, rescheduled).
Build a good rapport with the customers to enhance more sales and also to enhance Carsomeâs bran
Job Requirements
About You Â
CARSOME is on the hunt for a talented and experienced Telesales ,Customer Service. We need a self-motivated person with strong communication and negotiation skills. Your duties identifying potential customers and setting Free Test Drive appointments / Video Car Tour.Â
Your-Know-How
Job Benefits
Preferably with Call Centre experience, having a minimum of 1-2 years of Telesales experience will be an added advantage. Fresh graduates with good attitude, independent, & willingness to learn will be considered too.
Minimum SPM graduate, but preferably University/College graduates.
Good communication skills & have good interpersonal skills.
Proven Customer Support/Service/ Telesales
Target-oriented, responsible, confident, & able to deliver sales results.
Able to work under a fast phase environment Have a positive mindset, sales oriented person
Office location - The Ascent Kelana Jaya
Strong, English & Bahasa Malaysia verbal and written communication skills, mandarin will be plus
Knowledge in Microsoft Office applications like Excel, Word, PowerPoint.
Willing to work in The Ascent Paradigm, Selangor.
5 working day with 2 days off
Willing to work on weekends & Public Holidays.
Ability to start work immediately will be an added advantage.
Your Day-to-Day
Perform Outbound Calls based on leads assigned by Team Leads via CARSOMEâs CRM system & also handle leads via CARSOMEWhatsApp platform
Attend customer inquiries by providing accurate information regarding CARSOMEâs used car business, product & service offerings.
Support customers in account registration,test drive appointments and also car booking
Proactively persuade customers to reschedule appointments that have been cancelled
Proactively inform customers of ongoing deals and promotion.
Deliver a high level of customer satisfaction
Uphold high standards of prudence and discretion in processing and maintaining customer interaction records and account details using Carsome Telesales tools provided.
Attend to the customersâ enquiries by providing the correct information regarding Carsomeâs used car business product and service offerings.
To sell Carsomeâs services to the customers & convince the customers to secure the sale accordingly.
Remind and confirm customersâ appointment(s).
Proactively persuade customers to reconsider appointment cancellations.
Proactively inform customer of ongoing deals and promotions.
Deliver high levels of customer satisfaction and positive customer experience.
Correctly identifying, assessing, and resolving customersâ true needs by clarifying the problems/issues; determining the root causes; and then solving the problems according to the different situations.
Always insisting on providing the most accurate and valid information to the customers by using relevant Carsome methods and/or tools provided.
Uphold high standards of prudence and discretion in processing and maintaining customer interaction records and account details, and carefully logging customer information where applicable using Carsome tools provided.
To maintain a consistent daily productivity (appointments & calls) performance.
To deliver a sustainable monthly overall sales performance â Inspections Target & Sales Target.
Responsible to follow up on your pending leads (no answer, call back, follow up, no show, cancelled, rescheduled).
Build a good rapport with the customers to enhance more sales and also to enhance Carsomeâs bran
Job Requirements
About You Â
CARSOME is on the hunt for a talented and experienced Telesales ,Customer Service. We need a self-motivated person with strong communication and negotiation skills. Your duties identifying potential customers and setting Free Test Drive appointments / Video Car Tour.Â
Your-Know-How
Job Benefits
Preferably with Call Centre experience, having a minimum of 1-2 years of Telesales experience will be an added advantage. Fresh graduates with good attitude, independent, & willingness to learn will be considered too.
Minimum SPM graduate, but preferably University/College graduates.
Good communication skills & have good interpersonal skills.
Proven Customer Support/Service/ Telesales
Target-oriented, responsible, confident, & able to deliver sales results.
Able to work under a fast phase environment Have a positive mindset, sales oriented person
Office location - The Ascent Kelana Jaya
Strong, English & Bahasa Malaysia verbal and written communication skills, mandarin will be plus
Knowledge in Microsoft Office applications like Excel, Word, PowerPoint.
Willing to work in The Ascent Paradigm, Selangor.
5 working day with 2 days off
Willing to work on weekends & Public Holidays.
Ability to start work immediately will be an added advantage.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Sales Executive
Ultimate Copier Sdn Bhd,
Petaling Jaya
MYR 3,400
-
MYR 4,000
per month
3 hours ago
Job ResponsibilityTo build new business opportunities with existing and potential customers to achieve monthly sales targetsTo engage in sales appointments continuously through online and offline set upTo conduct canvassing and cold-calls to identify new business opportunitiesTo conduct product demonstration and presentations to targeted prospects on the benefits of using multifunction printers and solutionsTo prepare sales quotations to prospective customersResponsible inÂ...
Office Administrator
Wealth Momentum,
Petaling Jaya
MYR 2,000
-
MYR 3,000
per month
5 hours ago
Job ResponsibilityHereâs a Concise, Engaging, And Less Overwhelming VersionReady to Kickstart Your Real Estate Career?Join us as a Sales Assistant and be at the heart of property deals, renovations, property management, and rental services.Youâll Get Hands-on Experience InClient Engagement â Build strong relationships with buyers, sellers, and renters.Admin & Marketing Support â Prepare contracts, manage social media, and create eye-catching...
Advisor I, Customer Service – Italian
Concentrix,
Petaling Jaya
1 day ago
Job Title:Advisor I, Customer Service – ItalianJob DescriptionThe Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.Essential Functions/Core Responsibilities Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) Clarify...
