F&B Supervisor

Job description

• Train and supervise waiters and waitresses to give high standards of service in terms of time, quality and personalization.
• Supervise the mise-en-place of the assigned station to ensure a smooth service during operation.
• Monitoring and maintaining effective cost controls, in regards to efficiencies, waste, overtime and staffing. Assessing excesses and strives for efficiency and productivity.
• Check and ensures the serviceability of equipment and furniture, control table settings in order to ensure a correct table setup, including cutlery and glassware.
• Increase possible sales volumes and avoid losses through cross-selling, upselling or promotion of additional services.
• Administer complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery.
• Control the inventory of cutlery and service equipment allotted to the station.
• Assign duties ensuring equity of work.
• Ensure that staff meets hygiene and discipline standards as well as providing excellent customer service in accordance to company policy.

Job Requirement:

• Experience: At least 2 years of relevant experience at supervisory role in F&B industry.
• Pleasure personality, good working attitude, responsibility, friendly and active personnel.
• Team player and fast learner.
• Willing to work on shift, weekend and public holidays.
• Good command language in English & Malay.