FHS End-to-end Operations Modeller

Job Description

The FHS End-to-end Operations Modeller works as a transversal role across FHS operations functions to support in managing and coordinating transversal process improvements with the objective to improve FHS end-to-end operations performance, leveraging the opportunity for fostering a comprehensive local performance management of all co-localized teams in FHS Malaysia.

Contribute and drive operational processes/interfaces improvements in close coordination with representatives from various FHS Operations departments:

• Maintain up-to-date knowledge in FHS operations processes
• Identify gaps in current processes with a focus on transversalities and dependencies between operations functions
• Perform detailed analysis using applicable methodologies (Value Stream Mapping [VSM], six-sigma DMAIC, lean or equivalent) to identify improvement areas
• Propose process improvements and engage the relevant FHS Operations departments for review and validation
• Ensure the improved processes are documented and updated accordingly in FHS Operations process referential
• Drumbeat the implementation of process improvements with the relevant departments including communication and training as necessary
• Monitor and measure performance improvements with agreed metrics and clear reporting
  
  

Drumbeat the contribution of FHS Malaysia teams to operational issues management to ensure timely resolution:

• Participate to related forums and meetings (Component Issues Management [CIM], Safety Management System [SMS], local KPI review meetings and other related forums)
• Perform detailed analysis on FHS Operations KPIs (such as supply chain abnormal statuses, …) on specific areas in close coordination with MRO Solutions Manager
• Obtain and consolidate operational issues from various sources
• Drumbeat and support post-mortem analysis, root cause analysis (RCA), identification and implementation of corrective actions (CA) with the relevant FHS Operations functions
• Communicating lessons learnt to relevant FHS Operations functions
• Implement program-focused Operations reporting
  
  

Ensure Trainings On Transversal Processes With The Applicable FHS Operations Departments In Close Coordination With The Training/operational Excellence Functions In Each Department

• Identify training and refresher training needs from process improvement initiatives and operational issues management and propose to FHS Operations departments
• Organise and facilitate cross-department trainings related to transversal processes and global trainings that are applicable to all FHS operations functions
• Ensure timely training execution, follow up, and monitor effectiveness of trainings delivered
  
  

Upkeep and live Airbus Values, Leadership Model and Code of Conduct to be exemplary to others and to promote and increase the awareness of Airbus Values, Leadership Models and Code of Conduct.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company

Airbus Customer Services Sdn Bhd

Employment Type

Permanent

Experience Level

Professional

Job Family

Improvement & Performance Management

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