FHS Repair Support Specialist (H/F) - AIRBUS CUSTOMER SERVICES SDN BHD

Job Description: The job holder will be integrated within the Airbus Flight Hours Services (FHS) teams. The Repair Support Specialist is the focal point for the FHS Repair Management processes and tools. He/she shall ensure that our processes and tools are relevant, up to date, and efficient. Through this activity, the Repair Support Specialist shall also lead projects, monitor the performances of the department, implement corrective actions, drumbeat initiatives and provide regular reporting to the relevant stakeholders. PROCESSES:

• Roll-out new processes and tools, ensuring a comprehensive deployment towards the team, a smooth integration in the existing landscape, with limited disruption to the Repair Management operations
• Identify bottlenecks and other issues in our way of working, challenge the existing processes, propose improvements and implement corrective actions
• Record and compile any changes, and new processes, in view of a yearly update of the Repair Management User Guide

TOOLS:

• Ensure the available IT tools meet our operational needs, propose and implement improvement where needed
• Streamline the Repair Management dashboards and indicators, deploy and maintain a logical set-up allowing easy access to the relevant data
• Contribute to data quality in our IT landscape, including: implementation of routines to drumbeat the stakeholders, monitoring of the improvement, propositions for long term solutions

PERFORMANCE:

• Deploy and maintain relevant performance indicators, available and visible to the different stakeholders, prioritizing operational and financial monitoring
• Identify and analyse the gaps between the targets and the actuals, drumbeat the implementation of corrective actions for improvement

PROJECT:

• Lead the Repair Management projects: prioritize initiatives with the stakeholders, set-up development roadmaps, onboard the required experts and drumbeat the actions implementation
• Support the operational changes through an agile change management methodology, ensure the buy-in from the team

SECONDARY RESPONSIBILITIES:

• Coordinate with the department Team Leader to manage and monitor the subcontracting activities and performances
• Carry-out other duties reasonably determined from time to time by the Manager
• Upkeep and live Airbus Values, Leadership Model and Code of Conduct to be exemplary to others and to promote and increase the awareness of Airbus Values, Leadership Models and Code of Conduct

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.Company: Airbus Customer Services Sdn BhdEmployment Type:Permanent-------Experience Level:ProfessionalJob Family:Customer Account and Service Management By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to [email protected] . At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.