Front Desk Representative

Qualification & Experience

• Proven experience as a front desk representative, agent, or in a similar role within a workshop or service environment.
• Familiarity with office equipment and workshop tools (e.g., fax machines, printers).
• Knowledge of office management principles and basic bookkeeping practices.
• Proficiency in English, both oral and written, with strong communication skills.
• Excellent command of Microsoft Office Suite, particularly Excel and Word.
• Strong organizational and multi-tasking abilities to manage various responsibilities effectively.
• Effective problem-solving skills, particularly in addressing customer concerns.
• Strong customer service orientation with a focus on building positive relationships.
• High School diploma; additional qualifications or experience in a technical or automotive field will be considered an asset.

Task & Responsibilities

• Maintain a tidy and presentable front desk in the scooter workshop, ensuring all necessary materials (e.g., pens, forms, paper) are readily available.
• Greet and welcome customers and visitors with professionalism and courtesy.
• Respond to inquiries and address any complaints related to scooter services effectively.
• Manage all incoming calls, redirecting them as necessary or taking detailed messages for workshop staff.
• Receive and distribute letters, packages, and other correspondence relevant to the workshop operations.
• Prepare outgoing mail by drafting correspondence and securing parcels appropriately.
• Check, sort, and forward emails in a timely manner to ensure efficient communication within the workshop.
• Monitor office supplies and workshop materials, placing orders as needed to maintain adequate inventory.
• Maintain up-to-date records and files, including service requests and customer information.
• Monitor workshop expenses and costs to ensure adherence to budgetary constraints.
• Undertake additional duties as assigned, including coordinating travel arrangements for staff or managing schedules for service appointments.