General Manager, Technology
DKSH Scientific Solutions
Date: 3 weeks ago
City: Petaling Jaya
Contract type: Full time

Title: General Manager, Technology
Location:
Petaling Jaya, MY, MY
Global Business Unit: TEC
Job Function: Management
Requisition Number: 193648
Description
General Responsibilities
The General Manager, Technology – will lead and drive the country-level business strategy for the Technology business unit. This role is accountable for achieving technical sales targets, delivering sustainable growth, managing P&L responsibilities, and building a high-performing, customer-centric team. The successful candidate will play a pivotal role in expanding market presence, strengthening client relationships, and ensuring operational and financial excellence.
A commercially astute, people-centric leader who combines strategic thinking with operational rigor. You are passionate about building businesses, developing people, and delivering value to clients. You thrive in a dynamic, multicultural environment and are ready to lead the next phase of growth for our Technology business in Malaysia
Functional Skills And Knowledge
Strategic & Commercial Leadership
Job Function: Management
Location:
Petaling Jaya, MY, MY
Global Business Unit: TEC
Job Function: Management
Requisition Number: 193648
Description
General Responsibilities
The General Manager, Technology – will lead and drive the country-level business strategy for the Technology business unit. This role is accountable for achieving technical sales targets, delivering sustainable growth, managing P&L responsibilities, and building a high-performing, customer-centric team. The successful candidate will play a pivotal role in expanding market presence, strengthening client relationships, and ensuring operational and financial excellence.
A commercially astute, people-centric leader who combines strategic thinking with operational rigor. You are passionate about building businesses, developing people, and delivering value to clients. You thrive in a dynamic, multicultural environment and are ready to lead the next phase of growth for our Technology business in Malaysia
Functional Skills And Knowledge
Strategic & Commercial Leadership
- Formulate and execute business strategies to meet sales and profitability targets across Philippines.
- Oversee development and implementation of long- and short-term sales and service plans.
- Manage pricing strategies, discount structures, and contract negotiations to optimize margins and competitiveness.
- Lead customer base expansion and penetration into new market segments.
- Full accountability for country-level P&L, including Net Sales, GM1, EBIT, and headcount.
- Oversee and manage operating budgets, resource allocation, and cost control to ensure financial efficiency.
- Track and report performance against KPIs; identify and act on process improvement opportunities.
- Develop and maintain long-term strategic relationships with key clients and partners.
- Proactively monitor market trends, customer needs, and competitive activities to inform strategic adjustments.
- Oversee after-sales service delivery and customer satisfaction metrics via KPI tracking systems.
- Lead and manage a dedicated sales and service organization, fostering a high-performance culture.
- Identify and develop top talent; build succession plans for critical roles.
- Cultivate a strong second-line leadership team and promote a learning and coaching culture.
- Purpose-Driven Leadership: Communicates a compelling vision, aligns organizational objectives, and champions innovation.
- Inclusive Culture Building: Drives engagement, promotes DEI, and leads with empathy.
- Execution Excellence: Ensures accountability, energizes teams, and drives continuous improvement.
- People Development: Builds a robust talent strategy aligned with business goals; mentors and coaches across levels.
- Education: Master’s degree in Science or Business required; MBA preferred.
- Experience:
- Minimum 10 years of relevant industry experience.
- At least 5 years in a senior management role with full P&L ownership.
- Industry Knowledge: Strong understanding of Scientific Solutions (Laboratories) industry, products, services, competitors, and regulatory environment.
- Functional Expertise: Proven track record in business development, sales leadership, and customer relationship management.
- People Management: Strong leadership, team-building, and interpersonal skills with a focus on talent development.
- Languages: Fluency in English (preferred).
Job Function: Management
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