Global Admin- ASEAN & Korea manager
IBM
Date: 1 week ago
City: Petaling Jaya
Contract type: Full time
Introduction
IBM Global Administration (GA) provides administrative support to IBM Executives. This managerial role oversees the ASEAN and Korea regions, managing a workforce of approximately 45 team members, and reports to the APAC & Japan leader of the Global Administration organization.
Your Role And Responsibilities
Bachelor's Degree
Required Technical And Professional Expertise
IBM Global Administration (GA) provides administrative support to IBM Executives. This managerial role oversees the ASEAN and Korea regions, managing a workforce of approximately 45 team members, and reports to the APAC & Japan leader of the Global Administration organization.
Your Role And Responsibilities
- Lead a diverse team of IBM Regulars, vendors, and Supplemental EAAs(Executive Administration Assistant) to deliver high-quality administrative support to IBM Executives (Clients).
- Build an organization of highly motivated EAAs committed to achieving outstanding client satisfaction.
- Continue the transformation journey of Global Administration with a strategic mindset and a focus on global consistency in best practices. Collaborate with HR Services to identify opportunities for elimination, simplification, and automation.
- Inspire and coach team members to foster engagement, enabling individuals to reach their potential and create a high-performance culture.
- Align GA learning initiatives with HR development programs to equip EAAs with the skills necessary for professional growth and career advancement. Encourage a learning mindset.
- Anticipate the future needs of IBM Executives to ensure that EAA skills remain relevant and continually evolve.
- Coordinate with Procurement to ensure the competitiveness of external vendor suppliers.
- Establish productive relationships with contractor vendors to develop leading-edge services.
- Manage and enhance the client experience within the region.
- Engage in challenging conversations with senior leaders to advocate for the IBM Global Administration model, helping them understand the benefits of aligning with this model.
Bachelor's Degree
Required Technical And Professional Expertise
- Excellent communication and negotiation skills, with a proven ability to handle difficult conversations at the executive level.
- Strong ability to build positive client relationships and effectively manage priorities.
- Proficient in operations with a systematic, process-oriented approach that includes root cause analysis, productivity management, and escalation management.
- Possess a forward-thinking, agile, and transformational mindset.
- Experienced in project management and change management.
- Capable of collaborating with, influencing, and advising peers, managers, and clients on Global Administration topics.
- Skilled in dealing with diverse cultures.
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