Global Customer Experience Intern – I2P System Support

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

Join Our Global Customer Experience Team At Roche
What We Do:

At Roche, our Global Customer Experience team is a dedicated support unit for Finance, Procurement, and IT processes worldwide. We provide essential support to Roche affiliates globally, offering continuous career growth opportunities.

Job Accountabilities:

I2P System Support

• Handle all incoming queries related to I2P (Invoice to Pay) system, ensuring timely resolution from start to closure
• Assist end-users with general use, navigation, functionalities, and process-related queries on the I2P system
• Monitor workflows and reassign tasks to ensure correct approver updates
• Conduct system troubleshooting, perform in-depth analysis, propose solutions, workarounds, and escalate issues as needed
• Initiate change requests or JIRA cards for system bug fixes, new features, and enhancements
• Develop expertise to meet current and future business needs
• Provide process and technical expertise, ensuring stakeholders are informed of changes and updates
• Build strong collaborative networks with key stakeholders, ensuring effective communication and resolution of issues
• Proactively communicate and collaborate with business users, Global Business Process Management (GBPM), IT, and management to resolve issues and ensure service delivery meets KPIs and SLAs
  
  

System Testing and Training

• Support new system development, participate in testing, and facilitate smooth system go-live
• Deliver training to internal stakeholders on system functionalities and updates
• Conduct delta and refresher training sessions for end-users
• Maintain regional training documentation and knowledge database
  
  

Continuous Improvement Initiative

• Contribute to continuous improvement initiatives by proposing system enhancements
• Share knowledge with team members and participate in training sessions to enhance skills and competencies
  
  

Ensure Compliance

• Ensure all business activities adhere to Company SOPs, local laws, and ethical standards
• Maintain compliance with Accounts Payable policies, directives, guidelines, and RSS SOPs
  
  

Qualifications Required:

• Solid functional knowledge of Finance and Procurement processes, particularly in Accounts Payable Process
• Proficiency in Excel, analytical skills, and presentation tools
• Strong ability to prioritize tasks, organize work effectively, and meet deadlines
• Excellent written and verbal communication skills
• Exceptional attention to detail, with strong analytical, research, and reconciliation skills
• Demonstrated customer service-focused communication skills
• Proficient in English with strong communication skills, both written and verbal
  
  

Joining Roche Means:

• Impact: Your work directly contributes to advancing healthcare globally, making a difference in the lives of millions
• Innovation: We encourage curiosity and push the boundaries of what's possible, driving continuous improvement and breakthrough solutions
• Culture: We foster a diverse and inclusive workplace where every voice is valued, creating a collaborative environment that sparks creativity and excellence
• Development: With extensive learning and development opportunities, including mentorship programs and career advancement paths, Roche invests in your growth and success
  
  

Willing to Work for 6-Month Internship Program:

• This internship opportunity is for a duration of 6 months, providing valuable experience and exposure within our dynamic team
  
  

Ready to Make an Impact? Apply now and be part of our mission to deliver better healthcare solutions worldwide. Together, we can redefine what's possible in healthcare.

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.