Guest Experience Assistant Supervisor - The Exchange Lounge

The Tun Razak Exchange is a development poised to be Malaysia’s new international business and financial district. At the heart of this urban transformation is The Exchange TRX, a city defining development designed to create the ultimate experiential environment, from retail to dining, entertainment and world class hotels The Exchange TRX is a 17-acre integrated development set to become one of Asia’s leading lifestyle hubs. The mall is a 1.3 million sq ft of next-generation retail space that includes a 10-acre rooftop park We are seeking highly motivated and service-oriented professionals to join our distinguished team in delivering world-class guest experiences. We invite you to apply for the role of Guest Experience Assistant Supervisor - Premium Lounge. In this role, you will focus on ensuring high quality service and luxurious experience for our guest in an exclusive lounge setting Your duties include but not limited to:

• Supervise, train, and motivate a team to uphold the highest standards of guest service
• Manage lounge operations, including reservations, event setup, guest flow, and seating arrangements
• Ensure smooth inventory management, stock control, and supplier coordination to maintain operational efficiency
• Provide a high level of discretion and expertise in handling VIP and high-net-worth guests
• Lead problem resolution efforts, ensuring a seamless experience for all guests while upholding brand standards
• Oversee the operations of the Main Concierge Counter, Premium Concierge, and Premium Desk to ensure a consistent level of excellence

Requirements:

• Proven leadership experience in luxury hospitality, concierge services, or high-end retail
• Strong ability to multitask and perform under pressure in a dynamic environment
• Exceptional interpersonal and communication skills, with the ability to build relationships with VIP clientele
• Strong English communication skills
• Ability to communicate fluently is multiple languages will be an added advantage
• Availability to work flexible hours, shifts, weekends, and public holidays as required

Benefits

• Permanent position
• 22 days annual leave per year plus 3 days of wellbeing leave
• Medical, Dental and Inpatient coverage for self and dependant
• Access to online wellbeing and mental health platform

This is an exciting opportunity for individuals who are passionate about delivering world-class service in a prestigious setting. If you have the expertise and dedication to excel in this role, we invite you to apply and become part of our esteemed team We love a challenge and solving problems. Our clients come to us when it’s important: to handle complexity, drive diversity, offer strategic and long-term value, and to create innovative solutions Lendlease is a diverse, flexible, and inclusive employer of choice. We engage, enable, and empower our people. Inclusion sets us all up for success
If you feel this position is suited to your skills, experience, and career aspirations, please apply on the link. To find out more about us and to explore all other opportunities visit www.lendlease.com/careers Lendlease is committed to being a diverse and inclusive employer of choice by engaging, enabling and empowering our people. All qualified applicants will receive consideration for employment and we are happy to consider flexible working arrangements. Inclusion sets us all up for success and we particularly encourage applications from currently under-represented groups in our industry including those who self-identify as women, black, Asian, minority ethnic, lesbian, gay, bisexual, transgender and/ or disabled.