Guest Service Agent (170863)
Shangri-La Hotels
Date: 2 weeks ago
City: Kuala Lumpur
Contract type: Full time
Traders cater to savvy, passionate travelers who appreciate smart functionality and getting things done. Guests enjoy a blend of thoughtful simplicity with the warmth of Asian hospitality. No matter the purpose of the trip – work, rest, or play, each Traders offers a thoughtfully designed environment enabling guests to be focused on what really matters.
Located at the heart of the Kuala Lumpur city center, Traders Hotel by Shangri-La is looking for a dynamic, and multi-skilled talent in delivering our Asian hospitality.
As Guest Service Agent we rely on you:
Perform check-in and check-out efficiently and ensure guests’ satisfaction.
Ensure all interactions with guests are handled professionally and with care adhering to hotel policies and procedures.
To perform all duties according to Quality Standards and Core Practices.
Maintains an active presence at the front desk to directly supervise the service associates attending to the guests to maximize guests.
Ensures that “shift reports” are printed and “Traces” are followed up accordingly.
Ensures that “Interface Lost Postings” are regularly checked.
Double checks guest folios for completeness and accuracy.
Confirms the number of "due-out" guests and scheduled late departures.
Requirements:
Diploma in Tourism/ Hospitality/ Hotel Management.
Proficient in oral and written English and Malay.
Familiarity with using hotel property Management Systems (PMS) OPERA will be an added advantage.
Minimum of 1 year as guest service personnel in a service industry.
Pleasant, effective social skills, and versatile.
Willing to work in shift.
Fresh graduates are encouraged to apply.
Due to work permit restrictions, only citizens of Malaysia and Permanent Residents of Malaysia shall be considered.
Located at the heart of the Kuala Lumpur city center, Traders Hotel by Shangri-La is looking for a dynamic, and multi-skilled talent in delivering our Asian hospitality.
As Guest Service Agent we rely on you:
Perform check-in and check-out efficiently and ensure guests’ satisfaction.
Ensure all interactions with guests are handled professionally and with care adhering to hotel policies and procedures.
To perform all duties according to Quality Standards and Core Practices.
Maintains an active presence at the front desk to directly supervise the service associates attending to the guests to maximize guests.
Ensures that “shift reports” are printed and “Traces” are followed up accordingly.
Ensures that “Interface Lost Postings” are regularly checked.
Double checks guest folios for completeness and accuracy.
Confirms the number of "due-out" guests and scheduled late departures.
Requirements:
Diploma in Tourism/ Hospitality/ Hotel Management.
Proficient in oral and written English and Malay.
Familiarity with using hotel property Management Systems (PMS) OPERA will be an added advantage.
Minimum of 1 year as guest service personnel in a service industry.
Pleasant, effective social skills, and versatile.
Willing to work in shift.
Fresh graduates are encouraged to apply.
Due to work permit restrictions, only citizens of Malaysia and Permanent Residents of Malaysia shall be considered.
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