Guest Service Centre – Host: Hyatt Centric Kota Kinabalu

In this role, you will be handling guests and employee inquiries in a courteous and efficient manner and is expected to act proficiently in all aspects of emergency procedure and maintain professional discretion. You must have excellent customer service and communication skills. You should have a pleasant attitude, professional phone demeanor, and efficient typing skills. should be well-informed on all facilities available in the hotel so that you can address guest concerns in a timely, knowledgeable and professional manner.

Ideally with a certificate or diploma in Hospitality or Tourism management. Minimum 2 years work experience in Front Office department in larger operation. Good problem solving, administrative and interpersonal skills are a must. Computer literate and excellent English communication skills both in written and verbal.