Guest Service Supervisor

JOB DESCRIPTION

The Guest Service Supervisor is responsible for overseeing the work of front desk staff, ensuring that they provide exceptional customer service to guests. They are responsible for managing reservations, checking guests in and out of the hotel, and handling any issues or complaints that arise.

• Lead and supervise front office staff, including guest service agents.
• Oversee the check-in and check-out process, ensuring accuracy and efficiency.
• Handle guest inquiries, concerns, and special requests promptly.
• Resolve guest issues and complaints to ensure guest satisfaction.
• Maintain accurate records of guest interactions, transactions, and requests.
• Effectively communicate with other departments to ensure seamless operations.
• Conduct regular inspections of guest rooms and public areas to ensure cleanliness and adherence to standards.
• Train new staff members on front office procedures and standards.
• Performs other duties as assigned, requested, or deemed necessary by management.

REQUIREMENTS

• Minimum of 1 year of experience in guest service supervisor role.
• Strong leadership and interpersonal skills.
• Excellent communication and problem-solving abilities.
• Proficiency in FO software and Microsoft Office / Excel.
• Attention to detail and organizational skills.