Guest Services Assistant (HKT)

Job Description

Your Responsibilities

The Guest Services Assistant shall maintain the highest level of safety, security and service standards for ground operations.

Your Duties

• Documentation check: passport checking (International) and I.D. matching (Domestic), reservation checking from the system and issuing boarding pass.
• Tagging luggage and carry on inspection, referred to Teams & Conditions.
• Boarding guest to the aircraft.
• Deplaning guest form the aircraft.
• Providing assistance to guest if any special need: wheelchair, NTL, etc.
• Handle documents: GD, crew sign, collecting departure and arrival immigration card.
• Asking 7 mandatory security questions to all passenger that check-in their luggage.
• Comply with Airline Standard, Safety performance, the applicable law and procedure in all locations where operation are conducted.
  
  

Your Traits

• Pleasant, friendly, mature, humble, honest, meticulous; self-starter; able to perform under pressure in a challenging environment
• Proficient in oral and written English and Bahasa Malaysia, or local language where staff is located
• Possess good interpersonal and communication skills
• Able to work on shift.
  
  

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