Helpdesk Support (Mandarin Speaking)

Req ID: 308860

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Helpdesk Support (Mandarin Speaking) to join our team in Remote - Malaysia, Selangor (MY-10), Malaysia (MY).

Job Description:

• Provide exceptional IT Service Desk support, guidance and training to end-users for various IT devices, applications or processes.
• Record, Update and Escalate Support issues to the next level in a timely manner.
• Support all IT onboarding activities for end-users
• Work with our internal IT Teams on system testing, integration and maintenance.
• Engage in discovery of new IT business tools, to support our business users as well as our internal IT Team.
• Seek, Suggest, Evaluate and implement process and Technology improvements.
• Willing to learn & grow in other IT Business areas
  
  

Requirements:

• Primary/Secondary School/O Level, Professional Certificate, Diploma, Advanced/Higher/Graduate Diploma
• Excellent English, Mandarin, Malay written and verbal communication skills. Combination of Mandarin + Korean or Mandarin + Japanese preferred.
• Ability to read/understand Cantonese is a plus.
• Fresh graduates and non-IT graduates are encouraged to apply.
• Exceptional customer service skills.
• Great Team player
• Great communication skills, comfortable working with various stakeholders
• Strong troubleshooting skills, bug finding, and resolution
• Ability to work independently within a diverse global team
• Basic IT software and hardware troubleshooting knowledge and skills (Windows and Microsoft Environment)
  
  

Preferences:

• Fully remote work in Malaysia
• We need people with Mandarin + English skillset, with basic IT knowledge is preferred.
• Shift Timings: 9x5 support
• Flexible and willing to work in a Rotational 24*7 The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekend’s basis business requirement.
  
  

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If you'd like more information on your EEO rights under the law, please click here . For Pay Transparency information, please click here .