Home Manager

The Salvation Army in Malaysia is in the business of changing lives. Since 1938, we have been serving the underprivileged community in Malaysia without discrimination.

Today, The Salvation Army in Malaysia has a comprehensive network of social services to meet a wide range of needs in our community. We provide residential homes for children and the elderly, hostels, family support services, daycares, tuition centres, a refugee help centre and emergency relief services in times of crisis.

Website: https://www.salvationarmy.org/malaysia

We are looking for a dedicated Home Manager to oversee the daily operations of our Home, ensuring the well-being and safety of our residents. You will lead and support a team of staff, manage administrative tasks, and ensure compliance with relevant policies and regulations.

Home Operation

• Ensure the Home's registration complies with government and social welfare requirements.
• Prepare and manage staff rosters, ensuring efficient staff performance aligned with The Salvation Army policies, including child protection and relevant government regulations (e.g. Malaysia Care Centre Act, Child Act).
• Participate in induction programmes for new staff and volunteers under your charge as and when required.
• Manage all aspects of the Home food requirements including preparing menus, ordering supplies (food and cleaning materials).
• Maintain cleanliness by managing staff and resident cleaning duties and coordinating periodic deep cleaning.
• Plan and coordinate recreational activities and outings for the residents.
• Coordinate medical appointments and any arising medical needs for the residents.
• Supervise daily reports and ensure accurate record-keeping (e.g. staff attendance, medication, discipline).
• Oversee visitor management and ensure compliance with policies regarding visitors to the Home.
• Coordinate with contractors and vendors as needed.
• Report and provide feedback on any general repairs and maintenance requirements needed in the Home to Regional Social & Community Services Officer, Malaysia.
• Report any staff's or residents' grievances and concerns to Regional Social & Community Services Officer, Malaysia.
• Ensure a child-safe environment at the Home at all times and remove items that present potential risks especially to children.
• Oversee the smooth running of the Home with the support of Regional Social & Community Services Officer, Malaysia.

Home Administration

• Ensure timely preparation and submission of monthly statistics and quarterly reports of the Home to Regional Social & Community Services Officer, Malaysia.
• Prepare and complete Residents' Review Form and contribute feedbacks on residents for the purpose of Residents' Review Board meeting agenda.
• Participate and contribute towards the annual budget preparation.
• Manages petty cash transactions and other claims e.g. transport, uniform. grocery items, clearing of cash advance and etc.
• Responsible for checking of requisitions. compare prices, specifications, and delivery dates in order to determine the best deals among potential suppliers, selection and coordination with suppliers, preparing purchase orders and ensuring that the orders are according to the specification and quantity requested.

Other Duties

• Maintain confidentiality and security of personal data and financial information.
• Represent the Home at various committees and meetings, including fundraising efforts.
• Offer constructive feedback to management to ensure service excellence.
• Contribute to budget control by managing resources effectively.
• Lead and record staff meetings, ensuring minutes are shared with RHQ.
• Actively participate in the Ipoh management team meetings.
• Maintain professional conduct in dealings with residents, families, volunteers, and colleagues.
• Represent The Salvation Army at events and donations functions.
• Attend relevant training, workshops, and conferences.
• Support and engage in The Salvation Army's fundraising activities.
• Undertake other duties and responsibilities consistent with the position as and when required by Regional Social & Community Services Officer, Malaysia

• Bachelor's degree in Social Work, Psychology, Human Services, or a related field.
• Demonstrated leadership and supervisory experience in a similar setting.
• Strong administrative, organizational, and problem-solving skills.
• Commitment to child protection principles and holistic care practices.
• Ability to work flexible hours, including on-call responsibilities.
• Proficiency in communication and interpersonal relations.
• In-depth knowledge of applicable laws and regulations (Malaysia Care Centre Act, Child Act, etc.).
• First Aid certification and relevant child protection training preferred.
• High level of integrity, empathy, and resilience in challenging situations.

Duty Hours

• Total work hours are 45 hours per week.
• Under normal circumstances, the hours of duty will be as follows:
• Tuesdays Sundays : 09.00 am to 6.00 pm (1 hour lunch, a half-weekday off per week)
• Flexibility in working schedule is required when necessary.

Location

4367 Jalan Tambun Ipoh, 31400 Perak Malaysia