Housekeeping Manager - Hilton Garden Inn Kota Kinabalu Tuaran

Housekeeping Manager - Hilton Garden Inn Kota Kinabalu Tuaran

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

The Housekeeping Manager is responsible for overseeing and managing all aspects of the housekeeping department, ensuring the highest standards of cleanliness, sanitation, and aesthetic upkeep throughout the hotel. This role involves strategic planning, staff management, and maintaining a seamless operation to enhance guest satisfaction, cultivating a culture of excellence, inspiring the team to strive for perfection and take pride in their work. The role is dedicated to drive exceptional results, exceeding guest expectations and making a lasting impression.

What will I be doing?

As the Housekeeping Manager, you will be responsible for performing the following tasks to the highest standards:

• Department Leadership

Manage and oversee the daily operations of the housekeeping department, ensuring seamless workflow and adherence to quality standards.

• Guest Satisfaction

Ensure guest rooms, public areas, and back-of-house spaces meet or exceed cleanliness and presentation expectations.

Respond promptly to guest inquiries or complaints, implementing solutions to enhance satisfaction.

• Team Management & Development

Recruit, train, and mentor housekeeping team member, ensuring they are equipped with the skills and knowledge to perform their roles effectively.

• Inventory & Supplies Management

Monitor and maintain inventory levels of cleaning supplies, linens, and amenities, ensuring timely replenishment.

Implement cost-effective practices while maintaining quality and service standards.

• Compliance & Safety

Ensure all housekeeping operations comply with health, safety, and hygiene regulations.

Conduct regular safety training sessions and inspections to minimize risks.

• Collaboration & Communication

Work closely with other departments, such as Front Office and Engineering, to coordinate efforts and address operational needs.

• Budget & Cost Control

Assist in preparing and managing the housekeeping department budget, tracking expenses, and identifying cost-saving measures.

What are we looking for?

A Housekeeping serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Proven expertise in housekeeping management, with experience in supervisory or managerial roles within hospitality industry.
• In-depth knowledge of housekeeping operations, inventory control, and cleaning techniques.
• Familiarity with housekeeping management systems is an advantage.
• Knowledge of health and safety regulations related to housekeeping operations.
• Strong leadership and team management skills.
• Excellent organizational and time-management abilities.
• Strong communication and interpersonal skills.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!