HR Service Delivery Specialist

At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient’s mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds.

As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world. To support our talented team, we focus on development opportunities, robust employee resource groups (ERGs), a flexible working environment, location specific competitive total rewards, wellness incentives and a culture of recognition and performance awards. We are committed to creating an environment where every team member feels inspired, invested, cared for, valued, and have a strong sense of belonging.

Principal Duties & Responsibilities

Empower Our People

• Uphold and cultivate operational excellence and embrace a sense of ownership in driving positive employee experience, process standardization and automation
• Build effective relationships and act as first point of contact for employees. Leading by example to provide high quality HR solutions and service that meets customers’ needs
• Contribute and optimize the use of technology to deliver cost effective and efficient HR administrative and transactional supports
• Being the ambassador to drive user adoption and new ways of working
• Collaborate with Local, Regional & Global HR Teams to ensure the Regional HR Service Delivery network provides consistent and effective services to our customers

Pursue Operating Excellence

• Support and execute end-to-end employee lifecycle master data administration and transactional related topics, including employee inquiries
• Provide guidance and support to empower employees to self-serve in various system processes within SuccessFactors
• Analyze to identify customer’s requirements and frequently asked questions followed by developing reference materials or knowledge articles to support Manager Self-Service and Employee Self-Service options
• Create process documentations and work instructions to support and facilitate HR Service Delivery’s operations in accordance to the standard outlined in HR Service Delivery Document and Knowledge Governance Framework
• Ensure timely updates and reviews on HR Service Delivery process documentations and work instructions as outlined in operations framework.
• This includes changes related to employment policies, practices and local employment legislation with regards to end-to-end employee administrative processes
• Ensure data transactions, document retention and filing are in accordance to the requirements of policies, internal audit and local legislative requirements
• Perform regular review and check on data to ensure accuracy and data integrity
• Analyze data and trends to identify potential system and process risk and to explore mitigation alternatives, i.e.: conducting Root Cause Analysis activity to identify improvement opportunities
• Support to troubleshoot operations escalations, system testing, HR operations related projects, internal & external audit activities & etc.
• Co-facilitate team’s daily stand-up meeting to discuss priorities, problem-solve and sharing learnings and improvement opportunities and ensure completion of assigned daily priorities
• Close partnership and connection with HR Community and Business Leaders in providing HR supports and to seek feedback for improvement action plans
• Conduct trainings related to specific processes and/or system functionalities for our team members, HR Community and internal stakeholders

This is not an exhaustive list of duties or functions and may not necessarily comprise all of the "essential functions" for purposes of the ADA.

Expected Areas of Competence

• Ability to demonstrate awareness of cultural differences and working attitude required
• Keeping abreast of APAC countries local laws and regulations
• Having the first-time right mindset and an excellent organizational, coaching and administrative skills with a keen eye for detail and accuracy
• Action oriented and a change agent
• Demonstrable problem solving & ability to handle challenging issues in a dynamic environment.
• Strong working knowledge of HR information systems, statistical analysis and problem solving
• Organized; able to handle complexity and multiple priorities.
• Manages time effectively and focuses on high priority opportunities
• Awareness of data privacy, sensitive and confidential and data protection
• Multi-lingual capabilities preferred: English, Mandarin, Japanese (preferred)

Education/ Experience Requirements

• Minimum 5 years of Shared Services experience and good understanding of employee lifecycle, HR policies, process, and HR systems.
• Good interpersonal skill and ability to communicate well both oral & written (English & Japanese) in a diverse work environment and additional Asian languages are added advantage.
• Hands-on experience of SuccessFactors and Human Capital Management (HCM) and knowledge of Microsoft Office with advance proficiency level in Microsoft Excel

EOE/M/F/Vet/Disability