HR Services Operations (Employee Services) Associate / Analyst (English Speaking)

Accenture Southeast Asia


Date: 1 day ago
City: Subang Jaya
Contract type: Full time
Job Summary:

Act as the central point for employee inquiries and streamline workforce support related to HR policies, programs, and systems. Ensure employees receive exceptional service through onboarding, leave management, tools access, and issue resolution.

Key Responsibilities:


  • Respond promptly to employee questions on HR policies, payroll, leave, benefits, and workforce systems.
  • Administer onboarding, offboarding, leave, flexible-work arrangements, and self-service tools.
  • Coordinate programs like absence management, performance reviews, engagement surveys, and Employee Assistance Programs (EAP).
  • Support policy updates, updates to HR documentation, and ensure compliance with labor laws.
  • Provide user assistance for LMS and ESS platforms and training logistics.
  • Facilitate well-being and engagement initiatives, including EAP referrals and feedback collection.
  • Collect, track, and analyze employee service metrics and feedback to recommend improvements.


    • Job Qualifications:


  • Diploma / Bachelor’s Degree in Business Administration or HR or related field.
  • 1+ years’ experience in HR service delivery, workforce support, or related roles.
  • Excellent communication and customer-service orientation.
  • Strong organizational skills, attention to detail, and ability to manage multiple tasks.
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
  • Fluent in English language.


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