Hub Quality Control Officer (Kota Kinabalu)

Multi Cargo Express Sdn Bhd


Date: 4 days ago
City: Kota Kinabalu
Contract type: Full time
Job Responsibility

  • Monitor and maintain the quality of daily operational tasks and processes to minimize errors.
  • Conduct thorough investigations of parcel-related issues using CCTV footage and relevant tools.
  • Respond promptly and professionally to tickets and customer inquiries.
  • Record and analyze operational abnormalities to identify trends and areas for improvement.
  • Manage and support customer platforms including Shopee SEA/CB/AIR, Tmall, and Lazada CB.
  • Collaborate with cross-functional teams to resolve issues and enhance operational performance.
  • Maintain accurate documentation of all investigations and corrective actions taken.

Working Days: 6 Days / Week

Working Hour: 09:00 â 17:30 (1hrs breaktime)

Location: Kota Kinabalu, Sabah

Job Requirements

  • Good communication skills in English & Bahasa Malaysia
  • Fresh graduates are also encouraged to apply
  • Bachelor's Degree or Diploma in Business Administration, Operations Management, Analytics, or a related field.
  • Experience working in the logistics industry will be an added advantage.
  • Proficiency in using Microsoft Office Suite (Excel, PowerPoint).
  • Strong analytical mindset with the ability to dissect complex problems and identify root causes.
  • Excellent communication skills to convey findings, insights, and suggestions effectively.
  • Detail-oriented approach with a commitment to producing accurate and reliable reports.
  • Willing to work on rotational shift arrangement.

Job Benefits

  • Insurance
  • Annual Leave
  • Medical Leave
  • Career Development

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