Inbound Service Representative (Need Experience)
Agensi Pekerjaan JobScoper Sdn. Bhd.
Date: 22 hours ago
City: Petaling Jaya
Salary:
MYR 3,500
-
MYR 4,800
per month
Contract type: Full time
Job Responsibility
- Provide Live Chat Support to Global Customers
- Respond promptly to customer inquiries via live chat platforms
- Deliver accurate, clear, and professional responses in a written format
- Handle multiple chat conversations simultaneously with efficiency
- Assist with Troubleshooting and Service Guidance
- Guide customers on system usage, account setup, or product navigation
- Escalate technical issues to relevant support teams when necessary
- Handle Inbound Calls Occasionally (When Required)
- Take calls for high-priority or complex cases not suitable for chat
- Maintain a friendly and professional tone during phone interactions
- Record and Track Customer Interactions
- Document conversation summaries, issues, and resolutions in CRM or internal ticketing systems
- Ensure proper case tagging and status updates for follow-up
- Deliver Excellent Customer Experience
- Stay customer-focused in every interaction
- Ensure all concerns are addressed in a timely and empathetic manner
- Language Proficiency
- Excellent command of English, both written and spoken
- Minimum C1 level English proficiency (CEFR standard)
- Ability to communicate clearly, professionally, and empathetically in text
- Live Chat & Customer Service Experience
- Minimum 6 months to 1 year of experience in live chat customer support or in call center.
- Able to manage multiple chat sessions at once with speed and accuracy
- Strong grammar, punctuation, and spelling skills
- Capable of adapting tone and language to match the customerâs needs
- Customer Service Mindset
- Able to stay calm and professional in high-pressure situations
- Patient, empathetic, and solution-oriented approach to problem-solving
- Provided training.
- 5 working days: Mon-Fri (8am-5pm)
- Provided language allowance
- Annual leave & Medical leave
- Near to LRT Station
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