Incident, Problem & Change (IPC) Specialist (Cantonese Speaking)

General Information

Req # WD00089792 Career Area: Information Technology Country/Region: Malaysia State: Wilayah Persekutuan Kuala Lumpur City: Kuala Lumpur Date: Monday, November 10, 2025 Working Time: Full-time Additional Locations:

• Malaysia

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers
Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY)

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub

Description and Requirements

Core Responsibilities:

• Expert knowledge in Incident, Problem and Change management process in ITIL, procedures and standard operating work.
• Secondary skill in supporting Incident & Problem management process, procedures and ITIL SOP.
• Own and conduct change management plan for project/activities, evaluate change impact to the project, identify change risk, to ensure change process adhere to the policy and change activities are completed accordingly with change procedures
• Chairperson of the Change Advisory Board (CAB)
• Identify areas of improvement in change process when change fails to complete within change windows
• Analyze, track, record, report and update regularly on change tickets
• Work with internal team to identify potential process, monitoring, resolution to improve on change management
• Prepare reporting as part of deliverables to the customer
• Ensure existing and future documentation process, sop, manual are compliant to the company ISO standard
• Participate and provide assistance for audit, ISO and general compliance and assurance activities

You bring:

• 2-5 years of experience in using BMC Helix ITSM (ticketing tools) or equivalent ITSM tools (example: ServiceNow, Opentext, etc)
• Intermediate level of knowledge on Microsoft Office (Excel, Powerpoint and Word)
• Demonstrated ability to lead others in understanding, accepting and managing quality of work in the role
• Demonstrated the ability to drive and implement new improvement/changes to enhance productivity in the role
• Demonstrated ability to make optimal decisions through accountability, judgement, problem solving, prudent risk taking, market/industry awareness, and maintaining customer focus
• Demonstrated ability to build working relationships through respect & integrity, open communication, teamwork, negotiation/influence and customer relationship management with all level of staff and customer.
• Demonstrated ability to influence without authority and collaborate with internal clients and stakeholders
• Demonstrated ability to lead high performance through leading by example & initiative, continuous learning & coaching, measuring, rewarding & recognizing, customer service
• Relationship skills that will facilitate positive vendor behaviors, establish healthy new engagements and deepen existing ones
• Ability to work in shift as per roster or on call basis in a 24x7 operating environment. You will be compensated with shift allowance and time of for replacement leave working during public holidays
• Excellent communications skill in Cantonese and English

#LPS Additional Locations:

• Malaysia