Inside Sales (PRO)

About Mettler Toledo
METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.

Our Opening and Your Responsibilities
Key Purpose of the Role:

* Maximize the effectiveness of direct field sales force by producing a high quality value add and working as a team towards agreed targets
* Provide a high level of sales support by ensuring all queries are responded in an efficient, professional and timely manner
* Expedite lead to order conversion time and rates by increased customer touches and through providing high quality and timely solution to customer enquiries
* Prospecting of selected customers via tele call and emails
* Handle sales of products via phone and electronic media to a defined list of dedicated target accounts

Key Responsibilities:
1) Sales and Marketing

* Provide high quality service for Incoming calls from customers and prospects related to
* Leads, quotes or orders
* Leads registration, qualification and distribution
* Selected quote creation, follow-up, revision and closing
* Nurturing of high-value leads and high-potential dormant customers
* Identify opportunities, produce leads and book appointments for the sales force with the emphasis on high quality leads
* Contribute to the team performance by sharing and implementing Best Practice Ideas
* Customer prospecting by on demand leads generation
* Updates job knowledge by studying new customer solutions
* Generating cross leads to other divisions
* To sell consumables and small quotes follow-up on selected accounts via phone and electronic media

2) Technical Advisory and Solution Advocate

* Demonstrate customer benefits by understanding and providing simple technical solution to customer requirements.
* Able to resolve basic product problems faced by the customers
* Advocate key MT values across to customers

3) Service Standards and Customer Relationship Management

* Deliver a top quality experience from leads to delivery stage
* Gain customer acceptance by explaining or demonstrating benefits and operational improvements.
* Establish long term relationship with potential customer through deep engagement
* Maintaining records of customer communication and sales activity in our SalesForce.com (CRM) system.

What You Need to Succeed
1) Key Behavioural Competencies Required:

* Commercial skills
* Marketing savvy
* Good Interpersonal and Verbal/Written Communication
* Telephone skills
* Customer Focus
* Innovation/Continuous Improvement
* Teamwork
* Results Focus/Oriented
* Resilience and Tenacity
* Self/Project (Sales & Tender Stage) Management

2) Mandatory:

* Candidate must possess at least a Diploma/Degree preferable in Business Administration, marketing, Sciences or Engineering (or a related/equivalent field)
* Minimum 1 year of working experience in similar position or in a technical position
* Understanding of sales & distribution with basic project management skills
* Strong interpersonal skills and influencing ability

Our Offer to You
* Career growth
* Work with a good team
* Skills development
* Fixed 1.5 months contractual bonus
* Medical Insurance, Dental and Other allowances

Equal Opportunity Employment
We promote equal opportunity worldwide and value diversity in our teams in terms of business background, area of expertise, gender and ethnicity. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us [1] here.
References

Visible links
1. https://www.mt.com/us/en/home/microsites/sustainability/reporting.html