Insurance Operation Senior Analyst

Accenture Southeast Asia


Date: 3 weeks ago
City: Subang Jaya
Contract type: Full time
Summary


  • To drive delivery of SLAs/ support as agreed with stakeholders.
  • To manage & improve process and people capabilities to achieve operational goals



    • Job Description



  • Manage available resources (people, process) effectively to ensure operational efficiency.
  • Monitor the team’s KPIs on productivity, quality score, Turnaround time and others as per standard agreed with all the stakeholders to ensure the smooth and efficient deliveries.
  • Manage the escalation email/ calls from internal/external customers.
  • Prepare a monthly team performance report for the stakeholder.
  • Set up goals for team, review and provide feedback to team members via monthly one to one or coaching session. Needs to perform half yearly and year-end review for their team members.
  • Managing compliance with governance standards and regulatory requirements within the team.
  • Responsible for implementing people development plans for current and future skill requirement for the team.
  • Manage and handle the Migration project if any.
  • Ensure all the documents related to work such as BIA , BCP , SLA , SOW and training material is up to date and renewed accordingly.
  • Initiate process improvements.
  • Adherence to procedures controls.
  • Motivate and mentor staff to achieve Organization and Personal career goals.
  • Maintain Confidentiality of all sensitive records processed by the Team.
  • Sense of urgency and ability to manage and prioritize multiple work requirements to meet deadlines.
  • Strong customer services focus with a drive to ensure that we exceed the expectations of our clients.
  • Commitment to delivering quality results and overcoming obstacles and challenges in a time-sensitive environment.
  • Must follow instructions without deviation and have a proven track record of meeting deadlines and desired quality of projects in the current or past responsibilities handled


    • Job Requirements:


  • Bachelor’s Degree in business / finance or Insurance
  • Excellent skills in Microsoft Excel and Access with high proficiency in VBA.
  • Fluent in English with strong verbal and written communication skills.
  • Strong technical knowledge of multinational Insurance programs.
  • Experienced in commercial insurance across all major lines.
  • Strong attention to detail that prevents fines and penalties from being assessed
  • Ability to multi-task and prioritize workload.
  • Flexibility and the ability to within an evolving environment.
  • Accountability for Results.


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