Insurance Operations Analyst

Accenture Southeast Asia


Date: 7 hours ago
City: Subang Jaya
Contract type: Full time
The Insurance Operations Analyst (SME) is a senior-level role, responsible for leveraging expertise in insurance underwriting and/or claims processing to provide specialized support and guidance to the team. This position requires a deep understanding of insurance operations and strong problem-solving skills.

Key Responsibilities:


  • Act as a Subject Matter Expert (SME) in insurance underwriting and/or claims processing, providing guidance and support to junior associates and colleagues.
  • Analyze complex issues and provide resolutions based on a thorough understanding of insurance products, underwriting guidelines, and/or claims management.
  • Lead process improvement initiatives, identify operational inefficiencies, and implement solutions to enhance productivity and accuracy.
  • Support the development and maintenance of Standard Operating Procedures for Insurance Operations processing to ensure compliance and best practices.
  • Collaborate with cross-functional teams to ensure smooth execution across different regions.
  • Provide training and mentorship to junior staff and new team members, fostering knowledge sharing and skills development.
  • Ensure the timely and accurate processing of policies, renewals, endorsements, cancellations, adhering to service level agreements.
  • Communicate effectively with stakeholders, including Underwriters, claims adjusters, clients, and brokers, to address complex queries and provide operational support.
  • Manage escalated issues and offer solutions to ensure customer satisfaction and compliance with internal guidelines.
  • Review and validate customer proposals, applications, and transactions, ensuring adherence to insurance policies and regulations.
  • Support in the preparation of regular reports, performance analytics, and presentations to senior management.


    • Job Qualifications:


  • A bachelor’s degree, Post Graduate Diploma, Professional Degree, or equivalent in any field.
  • 2–4 years of experience as a Subject Matter Expert in insurance underwriting, claims processing, or related fields.
  • Strong expertise in insurance underwriting, claims processing, and/or insurance products.
  • Proficiency in written and spoken English
  • Excellent problem-solving skills, with the ability to handle complex issues and provide actionable solutions.
  • Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
  • Proven ability to lead and mentor junior team members, ensuring continuous learning and development.
  • Experience in Business Process Outsourcing or Shared Services environment is a plus.
  • Familiarity with industry regulations, best practices, and service level agreements.


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