Intern - HR Services

DHL Express


Date: 2 weeks ago
City: Petaling Jaya
Contract type: Contractor
Job Responsibilities

Overall Job Role

We are looking for interns who have the thirst for learning and eager to level up to experience real work-life culture in our organization while building their professional knowledge in HR. This internship will give you the opportunity to understand on HR Administration/Shared Services processes in order to deliver best in class HR services, products and systems in line with business needs, HR Shared Services plans, service quality standards and budgets.

Key Tasks


  • Handle and respond to employee queries via phone, email or Case Management System (HRCM) by following a set of standards and timelines for service delivery covering employee life cycle processes.
  • Check and rectify errors during delivery as per process guidelines and precedence.
  • Maintain service delivery records as per process guidelines.
  • Tasks may include basic analysis and reporting, for both internal and external reporting.
  • Collaborate with HRS team members to improve knowledge-based articles – SOPs / FAQs.
  • Monitor service requests and escalate complex cases as needed.
  • Maintain confidentiality and adhere to HR policies and data security guidelines.
  • Explain facts, policies and practices related to job area.
  • Support and interact primarily with colleagues of own sub-function.
  • Develop a network of contacts to build up relationships and strengthen the organizational, product and market knowledge.


Skills & Qualifications


  • Currently pursuing Degree holder in Human Resource Management, Business Administration, or other relevant disciplines.
  • Good communication skills in English, both oral and written.
  • Proficient in MS Office applications and tools (Word, Excel, PowerPoint, etc.).
  • Highly responsible and dependable.
  • Fast learner and problem solver with an enthusiasm to learn.
  • Ambitious, passion for people and proactive.
  • Strong teamwork skills and ability to work with a diverse team.
  • Excellent communication and interpersonal skills.
  • Ability to handle confidential information with discretion.
  • Knowledge in HR policies and procedures is an added advantage.

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

UI/UX Developer

Sime Darby Property, Petaling Jaya
1 day ago
RequirementsJob SummaryOur company is seeking a talented UI/UX Developer to join our growing team in Petaling Jaya, Selangor. The ideal candidate should have a passion for creating intuitive and aesthetically pleasing user experiences and be comfortable working in a fast-paced, collaborative environment.ResponsibilitiesAs a UI/UX Developer, you will be responsible for:User Research & Analysis: Conduct user research, usability testing, and gather...

People Services Senior Generalist

Sanofi, Petaling Jaya
1 day ago
Job Title: People Services Senior GeneralistAbout The JobOur Hubs are a crucial part of how we innovate, improving performance across every Sanofi department and providing a springboard for the amazing work we do. Build a career and you can be part of transforming our business while helping to change millions of lives. Ready? As the People Services Senior Generalist is...

Help Desk Analyst

Quantum Storage South Asia, Petaling Jaya
1 day ago
Job DetailsDescriptionQuantum delivers end-to-end data management solutions designed for the AI era. With over four decades of experience, our data platform has allowed customers to extract the maximum value from their unique, unstructured data. From high-performance ingest that powers AI applications and demanding data-intensive workloads, to massive, durable data lakes to fuel AI models, Quantum delivers the most comprehensive and...