Intern - Software Support Engineer

Unlock your potential with Dassault Systèmes, a global leader in Scientific Software Engineering as a Software Support Engineer Intern in Malaysia!

Role Description & Responsibilities

Your specific responsibilities will include, but not limited to:

• Handle incoming support calls, requests and emails to do with internal application, user license & account.
• Assess and dispatch issues according to predefined processes or solutions while acting as accountability partner on red alert situations.
• Assist senior engineers to provide technical solutions and advices to customers, partners and colleagues around the globe (includes monitoring & notifying on DELMIA Hosted services systems related error; assisting with pre-Go Live requirements for new customers).
• Analyze and assist senior engineers to resolve dynamic technical problems from various individually customized 3DS applications Collaborate and engage with various resources worldwide to discover technical solutions
• Contribute to the 3DS technical knowledge base with new findings & audit customer pages for ease of reference.
  
  

Qualifications

• Completed/currently pursuing Tertiary qualification such as degree or professional Computer Science/Software Engineering/IT certifications.
• Good understanding of OOP & strong coding skillset.
• Highly self-motivated team player with strong command of both verbal and written skills in English, comfortable working with people at every level of the company.
• Possess strong logical and analytical thinking with a problem-solving mindset.
  
  

What’s In It For You

• Gain exposure to a wide variety and valuable industry experiences and IT technologies in the world of customer success, staying up-to-date with product or service offerings, industry trends, and customer needs.
• Develop interpersonal skills through interaction and cross-functional collaboration with different stakeholders, allowing you to refine your communication, empathy, and conflict resolution skills.
• Get surrounded by smart and fun colleagues for the best working experience and culture.
• Grow yourself and your career in conducive and supportive environment with competitive compensation.
  
  

Diversity statement

As a game-changer in sustainable technology and innovation, Dassault Systèmes is striving to build more inclusive and diverse teams across the globe. We believe that our people are our number one asset and we want all employees to feel empowered to bring their whole selves to work every day. It is our goal that our people feel a sense of pride and a passion for belonging. As a company leading change, it’s our responsibility to foster opportunities for all people to participate in a harmonized Workforce of the Future.