Internship: IT Operation Engineer
Infineon Technologies
Date: 2 weeks ago
City: Malacca
Contract type: Full time
FSC Master Data applications support. Applications varies from Oracle based applications, C# user interfaces to SAP based applications. Work is performed in a worldwide team.
Job Description
In your new role you will:
You are best equipped for this task if you have:
As a global leader in semiconductor solutions in power systems and IoT, Infineon enables game-changing solutions for green and efficient energy, clean and safe mobility, as well as smart and secure IoT. Together, we drive innovation and customer success, while caring for our people and empowering them to reach ambitious goals. Be a part of making life easier, safer and greener.
Are you in?
We are on a journey to create the best Infineon for everyone.
This means we embrace diversity and inclusion and welcome everyone for who they are. At Infineon, we offer a working environment characterized by trust, openness, respect and tolerance and are committed to give all applicants and employees equal opportunities. We base our recruiting decisions on the applicant´s experience and skills.
Please let your recruiter know if they need to pay special attention to something in order to enable your participation in the interview process.
Job Description
In your new role you will:
- Incident Management: Receive, categorize and prioritize Remedy tickets, resolve incident ticket based on FAQ provided.
- Incident tickets trend analysis: Incident tickets monthly summary and system uptime analysis.
- Monitor and analyze application alerts/errors.
- Communicate with other support teams, Master Data developers and solution owners to resolve tickets.
- Knowledge sharing and documentation.
- Problem management: analyze and root cause finding for repeated incident.
- Involvement in application testing from Master Data Help Desk point of view.
- Operation continuous improvement with strong analytical and good problem solving skill.
You are best equipped for this task if you have:
- Currently studying Bachelor Degree in Information Technology/ Computer Science or relevant studies
- Prefer final year student and in last semester of studies
As a global leader in semiconductor solutions in power systems and IoT, Infineon enables game-changing solutions for green and efficient energy, clean and safe mobility, as well as smart and secure IoT. Together, we drive innovation and customer success, while caring for our people and empowering them to reach ambitious goals. Be a part of making life easier, safer and greener.
Are you in?
We are on a journey to create the best Infineon for everyone.
This means we embrace diversity and inclusion and welcome everyone for who they are. At Infineon, we offer a working environment characterized by trust, openness, respect and tolerance and are committed to give all applicants and employees equal opportunities. We base our recruiting decisions on the applicant´s experience and skills.
Please let your recruiter know if they need to pay special attention to something in order to enable your participation in the interview process.
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