IT Engineer (Japanese Speaker)

Job Description

IT Engineer - Japanese Speaker

Provide expertise for IT infrastructure (e.g. servers, network), application infrastructure (e.g. SAP), and related services (e.g. Business Continuity) to our Japanese clients throughout the lifecycle of a deal in accordance with contractually established terms and conditions and established technical standards. Provides technical input, solutions, and recommendations to deal pursuit. Engaged in and provides support for transition/transformation efforts. Monitors service delivery compliance to budget, quality standards, and customers and/or internal businesses/end user requirements. Provides IT infrastructure and/or application infrastructure lifecycle technical support, including planning, project management, installation, on-going management/monitoring/troubleshooting, and de-installation, following operational policies and processes that are compliant with industry standards (e.g. Information Technology Infrastructure Library (ITIL)). Manages the technical/service relationship between the company and the customer, and between the company and subcontractors/vendors. Works with the key customers and/or internal businesses/end user representatives (Infrastructure Support Managers, Client Manager and the Account Delivery Manager) to retain customers and build the business.

Responsibilities

• Apply technical knowledge to operate a technology area (e.g. server administration, technical security management, performance management) or customer group with moderate risk/complexity
• Integrates technical knowledge and business understanding to create superior solutions for the company and for customers
• Resolve most technical incidents independently within your technical area
• Work with team members to resolve more complex or cross-technology incidents
• Identify potential escalations and alert management proactively
• Begin to proactively and reactively provide solutions to prevent problems from occurring in area of responsibility
• Independently reviews, implements, and verifies changes/solutions of moderate complexity and risk to meet customer and/or trade/IT infrastructure needs within area(s) of technical responsibility
• Apply patch and security changes per policy
• Proactively monitor the environment for patch compliance
• Ensure Configuration Management Database (CMDB) entries are complete and accurate
• Solution Design: Applies the company solutions to meet moderately complex customer and/or trade/IT infrastructure needs within area(s) of technical responsibility
• Provide continual improvement recommendations/direction- setting advice within work team
• Participate in customer and internal projects, including transformation
• Lead projects from own responsibility area
• Balance internal needs with customers and/or internal businesses/end user's needs within defined parameters
  
  

Education And Experience Required

• Bachelor's degree in Computer Science, Engineering, IT or related field or equivalent work experience
• Typically 2 - 5 years of relevant experience
  
  

Knowledge And Skills

• General understanding of related IT infra technologies
• Customer Service
• General Project Management
• Customer/Vendor Management
• Business Analysis
• General Financial Management
• Excellent communication (written and spoken) in Japanese language (at least certified with JLPT Level 1/N1, Level2/N2 or Level 3/N3)
• Good level of communication in English
• Experience in any of the following skills would be preferred:
  
  

Windows server

Linux

Wintel

Programming language

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