IT Executive - MY
eduCLaaS
Date: 2 weeks ago
City: Remote
Contract type: Full time
Remote
This is a remote position.
Job Purpose
To ensure IT support to Internal and External users of Lithan EduCLaaS.
Responsibilities
Requirements
Job Purpose
To ensure IT support to Internal and External users of Lithan EduCLaaS.
Responsibilities
- Provide remote support to end-users who are facing technical issues with their devices, applications, or network connectivity.
- Identify, analyze, and resolve problems using various tools and methods, such as remote access, diagnostic software, or manuals.
- Escalate complex or unresolved issues to the appropriate level of support or vendor.
- Install, configure, and update software components, such as laptops, desktops, printers, scanners, mobile devices, operating systems, antivirus, and office applications.
- Perform security checks on devices and systems, such as virus scans.
- Document and report issues, solutions, and feedback using ticketing systems (Fresh Service)
- Train and educate users on how to use their devices and applications efficiently and securely, as well as on the best practices and policies of the organization.
- Coordinate and collaborate with other IT staff, vendors, and stakeholders to ensure smooth and timely delivery of services.
- Once a week, carry out after office standby support (appropriate renumeration will be provided).
Requirements
- Experienced in providing deskside support or similar technical support role.
- Strong knowledge and skills in troubleshooting and resolving hardware and software issues.
- Proficient in using various operating systems, such as Windows, and iOS.
- Familiar with various applications, such as Microsoft 365, Zoom, Teams.
- Excellent communication and interpersonal skills, with the ability to explain technical concepts in simple and clear terms.
- Customer-oriented and service-minded, with the ability to handle stressful situations and difficult customers.
- Self-motivated and proactive, with the ability to work independently and as part of a team.
- Flexible and adaptable, with the ability to work under pressure and meet deadlines.
- Attention to detail and quality, with the ability to follow instructions and procedures.
- At least 1 years’ experience in relevant fields
- Added credit for those with scripting knowledge of PHP or Python with Database knowledge of mySQL
- Willing to learn Microsoft Powerplatform (Flow, Power virtual agent, Power apps) to support users.
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