IT Integration & System Specialist

DHL Supply Chain


Date: 1 day ago
City: George Town
Contract type: Full time
Responsibilities


  • Responsible for WMS, TMS and other functional implementation (PI- Process Improvement) which include system configuration, build and integration.
  • Responsible of leading the conversation with internal and external stakeholders to perform business and technical process mapping.
  • Lead and train super users, operations team on new implementation, and ensuring UAT is a success.
  • Responsible for creating and maintaining technical documentations throughout the project lifecycle
  • Develop utilities, procedures, and documentations based on business requirements
  • Perform application installation and upgrade, including configuration and integration with third party solutions
  • Collaborate with business / operation teams / PI team understand thoroughly their need and issue to translate into IT solutions
  • Ensure service requests and incidents are resolved within SLAs
  • Perform study and implementation of new IT solutions to the business in a timely and quality manner.
  • Propose new modification when required and work with our WMS provider to deliver solution.
  • Provide guidance on other team member on system configuration and implementation.
  • Constantly look for and recommend process / system improvement to business
  • Manage projects as assigned from time to time
  • Participate in the testing, training, implementation and post-implementation support for the projects.
  • Investigate and resolve technical issues encounter by users


Requirements


  • Bachelor’s degree in Computer Studies, Information Technology or equivalent
  • 5 years of experience in implementing and supporting WMS systems, preferably in a Third-Party Logistics (3PL) environment
  • Fluent in English (verbal and written)

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