IT Operations Lead Applications

Sarawak, Malaysia

Job Family Group:

Information Technology (IT)

Worker Type:

Regular

Posting Start Date:

November 18, 2025

Business unit:

Projects and Technology

Experience Level:

Experienced Professionals

Job Description:

What’s the role

We are seeking a highly skilled and proactive IT Engineer to manage and support our enterprise IT infrastructure. This role involves overseeing hosting and storage systems, infrastructure applications, and digital platforms including cloud services (IaaS, PaaS), and SaaS solutions. The ideal candidate will ensure high availability, performance, and security of IT services while driving operational excellence and continuous improvement.

What you’ll be doing

• Administer and maintain hosting environments (on-premises and cloud-based).
• Manage enterprise storage systems, backup solutions, and disaster recovery processes.
• Support and optimize infrastructure applications (e.g., Active Directory, DNS, DHCP, monitoring tools).
• Operate and enhance digital platforms including:
  • Cloud services (e.g., Azure, AWS)
  • Platform-as-a-Service (PaaS) offers
  • Software-as-a-Service (SaaS) applications (e.g., Microsoft 365, ServiceNow)
• Monitor system performance and troubleshoot issues across the IT landscape.
• Implement and maintain security best practices and compliance standards.

• Collaborate with cross-functional teams for project delivery and service improvements Document configurations, procedures, and incident resolutions.

What you bring

Education & Experience:

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• Minimum 7 years of experience in IT infrastructure and operations.

Technical Skills:

• Strong knowledge of Windows/Linux server administration .
• Hands-on experience with virtualization technologies (e.g., VMware, Hyper-V).
• Proficiency in managing cloud platforms (Azure, AWS).
• Experience with storage systems (SAN/NAS), backup tools, and disaster recovery.
• Familiarity with infrastructure automation and scripting (e.g., PowerShell, Python, Terraform).
• Understanding of networking fundamentals (TCP/IP, firewalls, VPNs).
• Experience with monitoring and logging tools (e.g., Nagios, Splunk, Azure Monitor).
• Understanding of database concepts (e.g., SQL Server, MySQL).

Soft Skills:

• Strong analytical and problem-solving skills.
• Excellent communication and documentation abilities.
• Ability to work independently and in a team-oriented environment.
• Strong sense of ownership and accountability.

Certifications (Preferred but not mandatory):

• Microsoft Certified: Azure Administrator Associate.
• AWS Certified SysOps Administrator.
• VMware Certified Professional (VCP).
• ITIL Foundation Certification.

What we offer

You bring your skills and experience to Shell and in return you work with talented, committed people on one of the most important challenges facing our planet. You’ll have the opportunity to develop the skills you need to grow in an environment where we value honesty, integrity, and respect for one another. You’ll be able to balance your priorities as you become the best version of yourself.

• Progress as a person as we work on the energy transition together.
• Continuously grow the transferable skills you need to get ahead.
• Work at the forefront of technology, trends, and practices.
• Collaborate with experienced colleagues with unique expertise.
• Achieve your balance in a value-led culture that encourages you to be the best version of yourself.
• Benefit from flexible working hours, and the possibility of remote/mobile working.
• Perform at your best with a competitive starting salary and annual performance related salary increase – our pay and benefits packages are considered to be among the best in the world.
• Take advantage of paid parental leave, including for non-birthing parents.
• Join an organization to become one of the most diverse and inclusive in the world. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply.
• Grow as you progress through diverse career opportunities in national and international teams.
• Gain access to a wide range of training and development programs.

We'd like you to know that Shell has a bold goal: to become one of the world’s most diverse and inclusive companies. .

Shell in Malaysia

Shell has been a partner in fuelling Malaysia’s progress for over 130 years. Our journey with the nation is intertwined – in as much as Shell has played a role in growing the country’s energy sector, Malaysia has also played a significant role in the company’s progress.

Our business has diversified from a modest kerosene venture to a group of companies engaged in every aspect of the modern oil and gas business.

Today, Shell maintains a strong multi-faceted presence in the country through our longer-term investments, innovation-sharing, and impact to local communities.

We helped pioneer Malaysia’s oil and gas industry and fueled its growth. We discovered Malaysia’s first oil onshore, then took the industry offshore, and most recently into the technically challenging depths of Deepwater.

Shell’s strong retail network fuels the journeys of millions of Malaysian motorists every day. In fact, Shell is even able to offer one of the most differentiated fuel and lubricant products, some of which were pioneered right here in the country.

We fueled the ambitions of Malaysians: whether the generations of retail business partners; thousands of Shell scholars over the years; young entrepreneurs from our Live Wire programme; or Shell staff and alumni who are Malaysian luminaries today.

Shell continues to be one of the top employers in Malaysia with thousands employed in our upstream, midstream and downstream businesses, as well as in our service and support functions.

DISCLAIMER:

Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.