IT Security Analyst

2X


Date: 18 hours ago
City: Remote
Contract type: Full time
Remote
Key Responsibilities

Information Security

  • Monitor and respond to alerts related to network, endpoint, and system security.
  • Conduct periodic vulnerability assessments and participate in remediation efforts.
  • Assist in implementing and maintaining security policies, procedures, and standards.
  • Support audit and compliance initiatives (e.g., SOC 2, ISO 27001, client security reviews,

Data Privacy Act).

  • Investigate and document security incidents, including root cause analysis and follow-up.
  • Manage and support endpoint encryption, secure configurations, and identity access

controls.

  • Participate in system hardening initiatives using frameworks such as CIS, NIST, or ISO

27001.

  • Contribute to disaster recovery and business continuity planning and testing.

IT Support

  • Provide day-to-day support for users in both Malaysia and the Philippines, including

remote troubleshooting.

  • Set up, configure, and maintain laptops, desktops, printers, and other IT assets.
  • Manage user accounts, credentials, and access to systems and business applications.
  • Support onboarding and offboarding activities, including asset deployment and access

provisioning.

  • Troubleshoot issues related to hardware, software, operating systems, and basic

networking.

  • Maintain IT asset inventory and ensure accurate records of device allocation and support

history.

  • Coordinate with vendors or external partners as needed for issue resolution or

escalations.

  • Document IT procedures and contribute to the internal knowledge base.

Qualifications

  • Bachelor's degree in Information Technology, Computer Science, Cybersecurity, or a

related field.

  • At least 2 years of combined experience in IT support and cybersecurity roles.
  • Strong working knowledge of Microsoft 365, Windows OS, Active Directory, Google

Workspace, and endpoint protection tools.

  • Familiarity with IT security practices, controls, and frameworks (e.g., SOC 2, ISO 27001,

NIST, CIS).

  • Experience using ticketing systems and basic scripting or automation is a plus.
  • Certifications such as CompTIA Security+, Microsoft 365 Certified, or ITIL are a strong

advantage.

  • Effective communication skills and ability to support users across different time zones

and roles.

Preferred

  • Experience working with multinational or distributed teams.
  • Knowledge of Philippine and Malaysian data privacy regulations (e.g., Data Privacy Act,

PDPA).

  • Prior experience in BPO, professional services, or regulated industries is an advantage.

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