IT Service Management Analyst - Korean Speaker

We're Hiring: IT Service Management Analyst - Korean Speaker!

We are looking for a detail-oriented IT Service Management Analyst who is fluent in Korean to join our dynamic team. The ideal candidate will have a solid understanding of IT service management principles and a passion for providing exceptional support to our clients.

Location: Petaling Jaya, Malaysia

Work Mode: Flexible office & remote (3 days WFH, 2 days WFO)

Role: IT Service Management Analyst - Korean Speaker

Working Hours: Monday - Friday, 9AM - 6PM

Salary: RM 8,390 (Total package)

What You'll Do

• Knowledgeable in products such as Windows, Azure, Cloud, or any related tools/technologies.
• Knowledgeable in IT Service Management process.
• Monitor reactive cases owned by internal support organizations.
• Ensure correct case reporting and trending is in place for account team and customer, enabling conversations, planning, and delivery for ongoing customer operational health.
• Know the customer and understand our customer’s expectations with their reactive support experience.
• Focus on critical issues to ensure customer satisfaction & set proper expectations with customers for support.
• Acknowledge and respond to customers' requests promptly & anticipate risk and escalations based on customer context.
• Handle high-risk escalations and gather/analyze information as needed to support the customer.
  
  

What We’re Looking For

Degree holders with minimum 3-5 years of experience in supporting enterprise technologies or equivalent.

Proficient in both Korean and English (with minimum TOPIK 4 certification)

Strong analytical skills and attention to detail

Excellent problem-solving abilities

ITIL Foundation certified (or equivalent)

Skilled use of the Microsoft Office Suite, e.g. Word, Outlook, PowerPoint, etc.

Ready to make an impact? Apply now and let’s grow together!