IT Service Management Team Lead (Korean market)

Overview:

As a team leader you are responsible for supervising, managing and motivating team members (less than 10 in a team) daily. You should also be able to act proactively to ensure smooth team operations and effective collaboration. In addition, this position establishes and manages relationships of team member into Accenture style of working and Project requirements. This position also promotes a team-oriented environment through people development, strong leadership, continuous improvement.

Primary responsibility is to ensure smooth function of client operations and client management.

Secondary responsibility includes and not limited to people management and metrics management

Roles included:

Leading a team, delivering a high level of customer service

Performing gap analysis

Client/stakeholder management

Providing feedback & coaching

Supporting recruitment of new members

Contacts:

The lead will interact with the following people on a weekly basis:

Project Delivery Lead and Operations Manager

Training and Quality teams

Client / GSO (As applicable)

Job Requirements:

A minimum of 3-5 years of experience in leading a team and supporting enterprise technologies or equivalent

Have a good understanding of the ITIL process

Excellent verbal and written communication skills in English and Korean

Strong analytical and problem-solving abilities

Continuous improvement focus – result oriented

Skilled in MS Office including MS excel, word and PowerPoint be highly preferred

Additional Details:

Regular working hours from Monday to Friday, 8AM – 5PM

Work arrangement type: Fully return to office