IT Support Engineer

What We Offer

Explore a world of opportunities with us. Look ahead with us and help shape innovative solutions to make our world more sustainable and life healthier, more vibrant and more comfortable. At Evonik, you have the chance to explore, thrive, and grow alongside 33,000 colleagues. Among attractive career paths and high-quality development programs, we not only offer performance-based remuneration and occupational health benefits but also hybrid and flexible working environments with #SmartWork. Bring your fresh perspective, develop your strengths, break out your mold, and find a career that fits your dreams with us.

Click on the link below to learn what our employees have to say about Evonik:

https://careers.evonik.com/en/about/meet-the-team/

Responsibilities

• Provide first-line support for a wide range of technical issues, including connectivity problems, network outages, slow computer performance, and general application support.
• Assist users with common business applications such as Microsoft Office, Outlook, Windows 11, and other company-approved software.
• Perform software and hardware troubleshooting by analyzing reported issues, identifying root causes, and implementing effective resolutions.
• Escalate complex problems to higher-level support teams when necessary, ensuring timely resolution and minimal disruption.
• Document and track support requests in the service desk system to maintain accurate records and improve future response.
• Carry out additional tasks or responsibilities as assigned to support overall IT operations and team objectives.
  
  

Qualifications

• Education: Recent graduates are encouraged to apply. Candidates with previous customer service experience in a call center setting will have a competitive edge.
• Language Skills: Proficiency in spoken and written English and Mandarin (Chinese) is required.
• Technical Skills: Basic knowledge of computer operating systems and strong PC literacy.
• Customer Service Skills: Excellent communication skills with a strong customer service orientation. Ability to address problems efficiently and accurately.
• Work Ethic: Demonstrates commitment, a positive attitude, and a willingness to learn and adapt.
• Ability to work independently and handle multiple tasks with minimal supervision.
• Strong attention to detail and organizational skills.
  
  

Your Application

To ensure that your application is proceeded as quickly as possible and to protect the environment, please apply online via our careers portal. Further information about Evonik as Employer can be found at https://careers.evonik.com.

Please address your application to the Talent Acquisition Manager, stating your earliest possible starting date and your salary expectations.

Your Talent Acquisition Manager:

Company is

Evonik Malaysia